Community Service Officer

Position Summary

Join Our Team as a Community Service Officer
Step into the fast-paced world of airport operations and become the friendly face guiding thousands of travelers safely through our terminals. As a uniformed, non-sworn Community Service Officer (CSO) with the Airport Police Department, you'll play a vital role in keeping our roadways flowing smoothly and our guests smiling from takeoff to touchdown.
Why You'll Love This Job

• Dynamic Environment:
  Every day brings new faces, fresh challenges, and unique moments—no two shifts are ever the same.
• Frontline Impact:
  You’re on the ground ensuring safe, efficient traffic flow and enforcing parking rules where it matters most.
• Professional Growth:
  Gain firsthand law enforcement experience and customer-service skills that set you apart on your path to becoming a sworn officer.
• Team Spirit:
  Collaborate with dedicated officers, dispatchers, and support staff who rely on you to keep operations running like clockwork.

Why You’ll Love This Role

• Dynamic Environment:
  Every day brings new faces, fresh challenges, and unique moments—no two shifts are ever the same.
• Frontline Impact:
  You’re on the ground ensuring safe, efficient traffic flow and enforcing parking rules where it matters most.
• Professional Growth:
  Gain firsthand law enforcement experience and customer-service skills that set you apart on your path to becoming a sworn officer.
• Team Spirit:
  Collaborate with dedicated officers, dispatchers, and support staff who rely on you to keep operations running like clockwork.

What You’ll Do

• Direct vehicular traffic around arrival and departure roadways with precision and care.
• Enforce parking regulations to maximize safety and accessibility for travelers.
• Maintain a high-visibility presence at terminal entrances to deter violations and offer friendly assistance.
• Deliver top-tier customer service—answer questions, provide directions, and support guests facing travel stress.
• Adapt to all weather conditions, staying active and vigilant whether it’s a sunlit morning or a snowy evening.

Who You Are

• A motivated individual working toward a career in law enforcement.
• Confident managing traffic flow and parking logistics in a bustling airport setting.
• Energized by outdoor work, rain or shine—and ready to pivot as conditions change.
• Excellent communicator who thrives on providing clear, calm guidance during busy or stressful moments.
• Team player who also excels autonomously, stepping up when and where you’re needed most.

This position is full-time and is eligible for MAC's robust benefit package. MSP Airport is a 24/7 operation, and this position may be scheduled to work evenings, weekends, and holidays. Currently CSO's work 4 days per week with 10-hour shifts. Current shift times are:
5:30 am - 3:30 pm
3:00 pm - 1:00 am

• A night shift may be added in the future if needed and can be staffed adequately.

BACKGROUND CHECK:
Candidates may be discontinued from the hiring process if they have one or more of the following in their background:

• Criminal convictions
• Poor work history
• Unsatisfactory motor vehicle driving history
• Actions affiliated with bias
• Controlled substance abuse
• Misrepresentation, falsification or omission of application or background information

Applications will be accepted until 3:00 PM on Monday, September 28th.
About The Metropolitan Airports Commission
The Metropolitan Airports Commission (MAC) owns and operates one of the nation’s largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC’s airports connect the region to the world and showcase Minnesota’s extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.
Working at the MAC:
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