Customer Service Representative- St Paul SY

Are you a current us foods employee? Please apply directly through our internal workday career sitejoin our community of food people!provide contact and liaison between customers, the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.essential

duties and responsibilities receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or troubleshoot and resolve challenges.keep records of customer interactions and transactions, recording details of inquiries, issues, and comments, as well as actions taken.respond to customers' service or billing questions; check to ensure that appropriate changes were made to resolve customers' questions.ability

to solve problems, troubleshoot and prioritize tasks for urgency throughout the  flexible and work well in an ever changing and fast paced environment.phone and email etiquette and standards of excellence in all forms of communication.coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and sales team. Respond to delivery/routing questions from customers.respond to product inquiries from customers.confirm invoices in system, put in numerical order and file invoices.proactively

identify opportunities for improvements in products, shipping, service, or billing methods and procedures to help to continue to grow our business.other duties as assigned by manager.relationships internal: sales, operations / distribution / support external: customers external: customers work environment inside office environment minimum qualifications three years’ experience in customer service required excellent verbal communication skills and problem resolution ability required.familiar with microsoft office products (e.g. Word, excel, access, outlook).education high

school diploma or equivalent required preferred qualifications experience in working in food manufacturing or distribution.physical qualifications must be able to perform the following physical activities for described length of time occasionally: 1% - 33 / frequently: 34% - 66% / continuously: 67% - 100% or neverjob requires worker to:frequency:standfrequentlywalkoccasionallydrive vehicleneversitcontinuouslylift:1-10 lbs (sedentary) occasionally
11-20 lbs (light) occasionally
21-50 lbs (medium) occasionally
51-100 lbs (heavy) neverover 100 lbs (very heavy) neverpush/pullneverclimb/balanceneverstoop/squatneverkneelneverbendneverreach above shoulderoccasionallytwistoccasionallygrasp objectsnevermanipulate objectsnevermanual dexteritycontinuouslycompensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $15.00-$25.00/hour.benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

To review available benefits, please :  depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $17 - $27
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