Communications Training Coordinator

This position acts as the statewide training expert, planning, managing, and coordinating all training activities for the Minnesota State Patrol's Communication Section staff to ensure quality emergency response service to members of the state patrol and the general public. Responsibilities include leading the research, development, and implementation of training materials, conducting training for newly hired operators, providing ongoing training for current staff, and maintaining the section's certification with the International Association of Public Safety Communications (APCO).

Additionally, the role involves documenting and supporting the section's accreditation with the Commission of Accreditation for Law Enforcement Agencies (CALEA).

Minimum Qualifications

• Teaching/instructing adult learners, with emphasis on APCO Project 33 training certification and/or CALEA accreditation requirements.
• Applying adult learning principles to diverse audiences through discussion, practical application, and simulated exercises.
• Working constructively in stressful situations, seeking feedback, exploring diverse perspectives, and prioritizing requests efficiently.
• Analyzing, designing, developing, implementing, and evaluating course curricula.
• Radio Communications Operator/Dispatcher experience.
• Effective communication skills in written, verbal, and non-verbal methods for presentations and information dissemination.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

• Bachelor's degree in communications, business management, or a related field.
• Experience supervising or managing a 911 emergency communications center training program.
• Professional certifications from APCO, NENA, or NAED.
• Leadership or supervisory experience, supported by participation in BCA Supervision and Management and the BCA Senior Management Program.

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