One Stop Counselor

About the Job

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

One Stop Counselors provide integrated student services to University students, families, faculty, and staff in the main areas of records and enrollment, billing, and financial aid. The One Stop Counselor position requires an in-depth understanding of and training on university, federal and state policies regulating academic records, registration, financial aid, and student account billing. Additionally, One Stop Counselors are equipped with broad knowledge of campus resources and services.

As a vital resource for the University community, it is essential for One Stop Counselors to provide inclusive and welcoming student service. One Stop Counselors regularly engage in sensitive conversations related to academic success and financial matters. Effective One Stop Counselors are aware of the University’s diverse community and have the ability to communicate and interact effectively with people of all ages and identities.

One Stop Counselors must exhibit excellent problem solving skills and professional judgment when resolving complex student questions and concerns as well as inquiries from collegiate/departmental staff, academic advisers, and faculty. Through their broad knowledge of the University, One Stop Counselors have the authority to apply independent discretion and professional judgment without supervisor approval in a variety of situations. Counselors are held responsible for critical analysis and professional judgment on financial aid/student records appeals, waivers, petitions and escalated cases.

They have the opportunity to facilitate direct impacts to the University’s retention and graduation rates.

One Stop Counselors often engage in professional development, committee and project work, and campus and community outreach. Counselors provide leadership for various committees that promote professional development, financial wellness and student success; communicate with campus and community resources through outreach efforts to promote collaboration and improve services to students. Counselors develop curriculum and educational materials for initiatives, including financial literacy, instructional curriculum for new staff and ongoing refresher training.

They frequently generate new presentations, programs and enhancements, such as financial wellness workshops that help students move toward their academic and financial objectives.

Academic Support Resources supports hybrid and flexible working arrangements. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor.

This is a 100%-time, 40 hour/week salaried position.

• Counsel, advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public.
• Deliver a holistic counseling experience for course enrollment information, academic records, financial aid, billing and payment with a continuous focus on academic and degree progress, financial wellness, student retention and graduation rates.
• Provide in-depth financial aid advising concerning financial aid applications, eligibility, disbursement, refunds, cost of attendance figures, different aid types, loan comparisons, appeals, etc.
• Complete the self‑paced, online Money Management Essentials professional development course within a year of hire, equipping the counselor to lead financial wellness appointments.

• Provide customer service consistent with One Stop’s inclusive and welcoming service standards.
• Provide start‑to‑finish student service using professional judgment and individual discretion in both simple and complex issues involving minimal supervisory guidance.
• Offer proactive and on‑the‑spot, independent diagnostic support and problem resolution in a broad range of areas and issues.
• Interpret University, state, and federal policies and…