Undergraduate Program Coordinator

About the Job

The Undergraduate Program Coordinator provides professional support and expertise for undergraduate degree programs in the College of Continuing and Professional Studies. This role serves as the primary technical resource for staff and faculty regarding undergraduate academic administrative matters. The Coordinator manages the lifecycle of the undergraduate student experience, from admission through degree clearance.

This position offers a flexible work arrangement as a hybrid position. The University of Minnesota is committed to fostering local talent through employment opportunities. While this position utilizes a hybrid modality, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation.

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

• Collaborate with the Student Records team to ensure accurate and complete undergraduate student records are maintained and that students meet all Program, College, and University requirements for graduation.
• Strategically manage communication channels to provide timely information to admitted and current students.
• Coordinate services and programs designed to promote undergraduate academic success and student engagement.
• Support Director of Undergraduate Academic Advising and Student Success with undergraduate Academic Progress Review process and new student orientation.
• Coordinate permission number distribution.
• Assist with student life issues, support academic advisors, or refer students to appropriate University resources.
• Perform work in student advocacy and support to resolve complex technical or administrative issues using creative workarounds.
• Create and maintain program student handbooks with accurate and accessible information.
• Guide international students to work with ISSS to assure proper paperwork and compliance throughout the program.
• Coordinate the administrative processes for the CCAPS Scholastic Committee by managing petition workflows and assisting the Chair in facilitating committee meetings, and systematically tracking decisions on student appeals to ensure accurate record‑keeping and policy consistency.
• Support administrative processes for commencement.

• In collaboration with the Academic Operations Manager, coordinate undergraduate academic administrative matters, including class schedules, course catalog updates, and grades reporting.
• Strategically advise on course offering needs each term based on student demand data; audit and certify accuracy of course schedule posted in Schedule Builder.
• Identify program support needs (based on observation, data, and interactions with faculty, students, and other staff) and develop plans for addressing them.
• Utilize reports and analyze data to identify opportunities and solutions to improve student and program success and growth.
• Develop and lead student support initiatives and directly influence key metrics, such as reducing time-to-degree and increasing retention.
• Actively participate in the planning for new programs to assure a smooth launch. Proactively anticipate potential roadblocks and advise leadership on resource impacts and student service strategies.
• Define and execute best practices within the program and/or in collaboration with the College and central University offices. This includes collaborating with University peers in the development of best practices as needed to maximize efficiency across the University system and to strengthen CCAPS programs.
• Serve as a liaison to College and central University offices and represent CCAPS Undergraduate Programs on committees and working groups. Communicate and disseminate information learned from central University committees such as RAC (Registrar's Advisory Committee) or College Advisory Group (CAG), and CCAPS Scholastic Committee.
• Serve as the subject matter expert for students and faculty on University systems. Serve as a resource for the programs to guide students and faculty in understanding…