Digital Navigation Coordinator (The Sanneh Foundation) - ACC Member

All functions and activities performed by the Ameri Corps Member are completed under the guidance, supervision, and direction of program and host site staff.

Note:
This is a full-time ACC Ameri Corps position with The Sanneh Foundation.

The American Connection Corps (ACC), an Ameri Corps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment.

ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands‑on experience, build in‑demand skills, and explore career pathways while making a tangible impact in their communities.

The mission of The Sanneh Foundation is to Empower youth, Improve lives and Unite communities.

The Digital Navigation Coordinator brings digital skills directly to the people who need them, in the form they can actually use. Based at Conway Community Center, this position serves two groups: youth ages 14 to 24 enrolled in workforce programming and community members connected through partner organizations, including Roots Wellness Center. The work includes supporting and facilitating group workshops and providing 1:1 support to community members, covering everything from setting up a first professional email to navigating benefits portals to staying safe online under the guidance and supervision of Conway Community Center staff.

• Support in facilitating afternoon digital literacy classes for youth ages 16-24 at Conway Community Center
• Support in developing instructional materials across technology fundamentals, digital tools, and career readiness skills that support participant learning and engagement
• Help manage class logistics including attendance tracking, material preparation, and participant documentation in Notion and Active Net
• Build authentic relationships with participants and provide additional 1:1 support as needed
• Connect youth to career exploration resources and workforce development opportunities aligned with program goals
• Plan and deliver digital literacy workshops at Conway Community Center and partner sites throughout the school year in coordination with program staff
• Provide 1:1 digital skills support to community members referred through partner organizations. Core areas of instruction include, but are not limited to:
• Email creation and professional communication
• Resume drafting using Google Docs, Word, and related tools
• Video conferencing platforms (Zoom, Google Meet, Microsoft Teams)
• Online safety fundamentals including scam awareness, phishing, privacy settings, and digital footprint
• AI awareness topics including deepfakes and voice cloning
• Navigation of online platforms, benefits portals, and workforce tools
• Adapt workshop content to meet participants where they are, regardless of prior technology experience
• Document attendance, participant progress, and session notes for all workshops in program tracking systems
• Coordinate with partner organizations to align instruction with their clients' needs and goals
• Support the facilitation and delivery of North Star Digital Literacy modules in coordination with the Human Development team
• Help youth and community members work through North Star's structured digital skills framework
• Track participant completion and progress within the North Star platform to support program evaluation and participant success
• Collaborate with the Human Development team to support the development and refinement of digital literacy curriculum for the school year and summer 2027 workforce cohorts
• Contribute to content hosted on Odoo Classroom and other platforms confirmed by the Human Development team
• Create instructor guides, session outlines, and reusable materials that support consistent participant instruction and program delivery during and beyond the service year
• Identify gaps in digital literacy resources and recommend updates aligned with participant needs
• Attend…