Technical Operations​/Lead Technician

We’re Hiring:
Technical Operations / Lead Technician

ELDR is looking for a hands‑on technical leader to join our team as Technical Operations / Lead Technician
.

This is a leadership role with field responsibility. The right candidate will help lead, coordinate, and support service, MAC, and project work while also assisting with field work, escalations, training, quality control, and urgent customer needs when required.

This role is ideal for someone who has technical field experience and is ready to help lead a team, improve operations, support customers, and keep work moving from scheduling through completion and invoicing.

Location: Twin Cities / St. Paul, MN area

Position Type: Full-Time

Compensation: Based on experience

• Lead and support technical operations team members and subcontractors
• Coordinate service, MAC, and project work to ensure jobs are scheduled, staffed, executed, documented, and completed professionally
• Provide coaching, feedback, training, and accountability to field technicians
• Support scope review, project handoffs, kickoff meetings, customer updates, and closeout activities
• Oversee labor scheduling and maintain visibility into backlog, resource capacity, and timelines
• Monitor active tickets, projects, and service work to remove blockers and
  ** escalate stale items**
• Ensure service and project information is accurately documented in company systems
• Coordinate product ordering, receiving, staging, tracking, and availability for technical work
• Support invoicing discipline by confirming completion details, labor hours, product usage, and change order needs
• Review project performance, labor utilization, job profitability, service metrics, and operational reporting
• Perform or assist with field work when needed for customer support, training, quality control, or urgent escalations
• Maintain professional communication with customers, technicians, sales, finance, vendors, subcontractors, and leadership

• 3–5 years of experience in technical operations, field service, project delivery, service management, low voltage, telecom, IT, construction, healthcare technology, senior living technology, or a related environment
• Prior experience leading, coordinating, supervising, or supporting technical teams, field technicians, subcontractors, or project resources
• Hands‑on technical ability and willingness to support field work when needed
• Strong organizational skills with the ability to manage schedules, tickets, documentation, inventory, invoicing, escalations, and multiple active projects
• Clear written and verbal communication skills
• Ability to coach others, delegate responsibility, hold team members accountable, solve problems, and meet deadlines
• Experience with CRM's, Help Desk and Inventory systems is a plus
• Experience with low voltage, access control, nurse call, cameras, networking, voice, senior housing technology, or healthcare technology is a plus

ELDR supports senior housing, healthcare, and commercial customers with technology systems that improve safety, communication, and operations. This role is a great opportunity for a practical, hands‑on leader who wants to help build a strong technical operations team while staying connected to field work and customer outcomes.

• Health and dental insurance
• Paid time off