Off Highway Application Engineer, Mid-Level

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Job Summary:

Horton, Inc. is a global leader in thermal control for power systems, providing innovative engine cooling solutions for heavy-duty vehicles and equipment. They are seeking an Off-Highway Application Engineer responsible for customizing products to meet customer needs, managing product releases, and providing technical support throughout the product lifecycle.

Responsibilities:

• Works closely with customers to develop an understanding of the customer's needs.

• Helps customer to choose the best product for their application. Modifies existing products and creates custom solutions to best-fit customer application.

• Completes initial design work necessary to provide engineering prints and models to the customer.

• Coordinates and builds initial prototype designs.

• Coordinates and performs necessary testing and analysis to ensure Horton and customer DVP and performance requirements are satisfied.

• Works with the quality department to ensure all PPAP requirements are met and provided to customers.

• Manages the release of products into production through Horton’s product realization process.

• Supports products after release, providing troubleshooting and diagnosis of issues, both remotely and in-person.

• Tracks the progress of projects and manages project schedule.

• Supports the on-going improvement of existing product designs and process

• Provides technical expertise and voice-of-customer in support of improvements to existing product designs.

• Develops tools to improve processes and products in order to increase throughput.

• Provides design related support to the sales and management functions, assisting sales staff to respond to customer requests.

• Attends sales and marketing planning meetings to discuss design needs and brainstorm for ideas regarding ways to meet specific customer or general market requirements.

• Travels to customer locations with sales staff to observe applications and collect information necessary for addressing specific customer needs.

• Attends trade shows and answers technical questions while staffing the trade show booth.

• Participates in the process of screening suppliers and their products for use by Horton.

• Provide technical customer service in the field, which helps customers to be successful in their application of company products.

• Provide on-site assistance to customers, including dealers, OEM's, distributors or fleet customers experiencing problems with application of company products.

• Provide field service to diagnose or repair equipment to meet the standards of operation required by clients.

• Meets with various levels of customer staff, including decision makers and product users, to resolve problems with product applications.

• Provides diagnosis of field failures and reports the information.

• Helps maintain field service-related working files to track product trends on problems and issues and reports to the Engineering Manager when a product shows signs of potential trouble.

• Troubleshoots problems and attempts to identify causes for warranty problems in order to prevent repeat occurrences.

• Works with Engineering Manager, Sales account personnel and Warranty Manager to resolve matters regarding the warranty of sold goods.

• Coordinates product field tests to determine production use suitability of new or improved designs.

• Works with Engineering personnel to set up field tests in order to work out specific existing or potential future problems.

• Collection of performance information in the field and the writing of detailed reports that…