Field Service Engineer - Additive Manufacturing; Aerosol Jet Technology

Position: Field Service Engineer - Additive Manufacturing (Aerosol Jet Technology)
Travel:
Approximately 30% (domestic and occasional international)

We are seeking a customer-focused Field Service Engineer to support our additive manufacturing systems, including aerosol jet technology. This mid-level role is ideal for a technically capable professional who enjoys working directly with customers to install, support, and troubleshoot advanced equipment while delivering a high level of service.
Key Responsibilities

• Install, commission, and validate additive manufacturing systems at customer sites

• Troubleshoot and resolve issues across mechanical, electrical, and software components

• Perform root cause analysis and implement corrective actions

• Provide timely customer support via phone, email, and on-site visits

• Collaborate with engineering teams to resolve escalated technical issues

• Document service activities, findings, and recommendations

• Train customers on system operation, maintenance, and best practices

• Build and maintain strong customer relationships

Requirements

Qualifications

• Bachelor's degree in Engineering or related field, or equivalent practical experience

• 2-5 years of experience supporting technical equipment in the field or similar environment

• Experience in additive manufacturing, printing technologies, or advanced manufacturing preferred

• Working knowledge of integrated systems (mechanical, electrical, and software)

• Strong troubleshooting and problem-solving skills

• Willingness to travel approximately 30%
Skills & Competencies

• Customer-focused with strong communication and interpersonal skills

• Ability to diagnose and resolve technical issues in a structured and efficient manner

• Comfortable working independently and as part of a cross-functional team

• Organized with strong attention to detail and follow-through

• Adaptable and eager to learn new technologies

• Basic familiarity or interest in aerosol jet or precision deposition technologies is a plus
Why Join Us

This role offers the opportunity to work with cutting-edge additive manufacturing technology while making a direct impact on customer success. You will collaborate with a skilled engineering team, gain exposure to diverse applications, and play a key role in delivering reliable, high-performance systems.