Guest Experience Specialist

Greco Properties is looking for a Guest Experience Specialist for a diverse and unique community of guests in Shoreview, MN.

At Greco, our mission is simple:
Best the Best. We create vibrant and unique living experiences that elevate neighborhoods and inspire communities. Guided by our core values
- Own It. All In. Win Together.-we combine an entrepreneurial spirit with a boutique approach to delivering 5-star service and exceptional results.

As a Guest Experience Specialist
, you'll be the welcoming face of the property, creating an exceptional experience for every guest. Your ability to anticipate needs, foster a sense of community, and coordinate seamless transitions will ensure a high standard of hospitality. By managing key aspects of the turnover process and cultivating meaningful connections, you'll help uphold the Greco Seal of Approval
, where every property has its own unique story and personality.

The primary responsibility of this role is to support the Property Manager in delivering an exceptional guest experience through a service-obsessed approach. This includes ensuring every guest feels welcomed, valued, and 100% satisfied from their first interaction through move-out by consistently providing enthusiastic, responsive, and gracious service.

• Coordinate resident move-ins and post-move-in follow-up.
• Assist with resident move-outs by completing inspections, documentation, and key management.
• Maintain responsive and courteous communication with the residents, applicants, co-workers and vendors.
• Support daily front desk operations and administrative tasks.
• Monitor and sort all incoming and outgoing packages and parcels.
• Respond and take action to resolve any issue impacting the regular day to day operations.
• Conduct move-in readiness inspections and perform touch-up cleaning as needed.
• Share creative ideas to improve resident satisfaction and community events.
• Post relevant content on Social Media.
• Other duties as assigned.

An individual in this position must be able to successfully perform the duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Professional, team player, dependable, outgoing, engaging with a positive attitude
• Highly effective communicator
• Manage multiple tasks simultaneously, detailed, organized and innovative
• Due to the nature of our business, weekend, holiday, and/or evening hours may be required
• Valid Driver's License with a clean driving record is required.

Greco is a small boutique development and property management firm, with a target market of discerning residents, professional tenants, and value-aligned capital partners. We believe every building has its own story and should be served accordingly. We custom-fit staff and services to match our property's personality and enhance the customer experience. We seek self-starters who are engaged, energetic, and accountable with a passion for creating vibrant and unique living experiences.

If you want to Best the Best, we look forward to reviewing your application.