Customer Service Specialist Intermediate

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* Working Title:

Customer Service Specialist Intermediate*
* ** Job Class:
Customer Service Specialist, Intermediate*
* ** Agency: MN Department of Natural Resources*
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** Job ** : 94506

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** Location** :
St. Paul

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** Telework Eligible** :
No

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 07/10/2026

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** Closing Date** : 7/13/2026

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** Hiring Agency/Seniority Unit** :
Department of Natural Resources

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** Division/Unit** :
Fish & Wildlife / F&W License Reg/Title Staff

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** Work Shift/Work Hours** :
Day Shift

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** Days of Work** :
Monday - Friday

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** Travel Required** :
No

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** Salary Range:**  $21.12 - $28.01/ hourly; $44,099 - $58,485/ annually

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 206 - Clerical/AFSCME

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** Work Area** :
Division of Fish & Wildlife

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

** _This position was previously announced on 6/16/2026 through 6/22/2026. If you have already applied for this position, you do not need to reapply._*
* The DNR is seeking to fill three (3) Customer Services Specialist Intermediate positions at our Central Office in St. Paul, MN.

These positions exist to manage the relationship between the public, deputy registrars, other stakeholders, and the agency. These positions will perform all phases of the title and registration operations and serves as the direct contact for DNR customers who are obtaining registrations and/or passes, or customers requesting general information.

Responsibilities include but are not limited to:

+ Serve as the point of contact for deputy registrars by responding to inquiries, resolving operational issues, maintaining accurate agent records, and ensuring compliance with state and federal data practices. Provide guidance on policies, procedures, and licensing processes, as well as technical support for point-of-sale equipment and related materials to ensure uninterrupted service delivery.

+ Process and record watercraft title information in the ELS system to establish proof of ownership and meet legal requirements, scan and archive completed documentation in the AL Fresco system.

+ Process recreational vehicle renewals in the ELS system, including payment handling and mailing renewal documents to customers, to ensure continued compliance with recreational vehicle laws.

+ Reconcile and balance funds to maintain accurate accounting of registration and title fee transactions.

** Minimum Qualifications*
* + Knowledge of customer service practices and principles sufficient to identify each customer's needs, meet quality standards for services, and evaluate customer satisfaction.

+ Ability to effectively communicate, listen to, and elicit information with tact and diplomacy.

+ Data entry skills sufficient to enter vehicle and customer information into electronic licensing system.

+ Math skills sufficient to balance daily sales transactions.

+ Word processing and keyboarding skills sufficient to construct, edit, and finalize written materials.

+ Writing skills sufficient to prepare written responses while communicating with internal and external customers.

+ Database management and record keeping skills sufficient to retrieve information, manage data, and generate reports.

** Preferred Qualifications*
* + Experience in over-the-counter sales.

+ Experience managing confidential data processing registration applications and/or title documents.

+ Knowledge of state and federal recreational vehicle, license, and title laws as well as state rules and the ability to transmit that information accurately to clientele.

+ Knowledge of game and fish laws and rules.

+ Knowledge of state sales tax laws pertaining to recreational vehicle registration/titling, and registration and title fees.

+ Knowledge of departmental organization, policies, rules, and regulations governing natural resources.

+ Public relations skills sufficient to manage difficult and/or impatient clientele.

+ Ability to work in a team environment.

** Additional Requirements*
* No driving duties are required.

Applicants must have the ability to meet the physical requirements and work in the environmental conditions of the position, with or without reasonable accommodations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment…