Client Service Coordinator

Job Summary

The Client Service Coordinator (CSC) drives client and pet flow through the hospital, supports the veterinary medical team’s productivity, ensures clear communication with associates and clients, and coordinates client and pet care to enhance satisfaction and loyalty.

• Provide professional, efficient and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, and ensuring their comfort.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs and hospital services.
• Assist incoming clients by completing documentation, entering pet information and history into the computer, and using proper identification tags.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to maximize veterinary team productivity.
• Maximize the number of pets seen by maintaining a productive and efficiently run hospital to support wellness plan clients.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and performing opening and closing procedures.
• Conduct administrative functions as required and exemplify the Five Principles of Mars, Inc.

• Multi‑tasking: manage multiple tasks simultaneously, shifting focus quickly and accurately.
• Communication: read, write, and speak fluent English with strong written and verbal skills.
• Organization: systematic approach to assignments, turning confusion into order.
• Problem Solving: identify, analyze and solve problems, translating them into practical solutions.
• Client Service: ensure the team delivers attentive, courteous and informative service.
• Intellectual: follow instructions accurately whether oral, written or diagrammatic.
• Mathematical: perform basic arithmetic, unit conversion and compute rates and percentages.
• Computer: confidently use Microsoft Word, Excel, Access, Outlook and specialized software.

• Initiative: use discretion to solve problems and present improvement ideas.
• Integrity: adhere to Banfield’s values and ethics, demonstrating honesty and sound judgment.
• Cooperativeness: work collaboratively, share information promptly, and compromise when necessary.
• Flexibility: adapt to changing situations and perform all assigned tasks.
• Independence: perform duties without supervision.
• Tolerance for Stress: maintain a positive outlook, rebound quickly from frustrations and keep a friendly demeanor under stress.

High School Diploma or equivalent preferred. Must be at least 18 years old for duties involving radiography and exposure to radioactive substances. One year of related customer service experience required; medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

• Work at a computer for long periods; confident around pets (dogs, cats, birds, reptiles, etc.).
• May require more than 40 hours per week and special hours including weekends and evenings.
• Must have reading, writing, speaking proficiency in English, and adequate physical ability to stand, walk, stoop, kneel, crouch, climb, and lift or move up to 50 pounds.
• Require good hand‑eye coordination, arm‑hand dexterity, and vision (close, distance, color, peripheral, depth).
• Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards and medication/controlled substances.

$16.16 – $20.66 hourly, based on experience, skill level, and education, and may vary by location and applicable minimum wage laws.

Full‑time associates are eligible for health, dental, vision insurance, retirement plans, paid time off, employee wellness resources, and further benefits. Part‑time associates are eligible for benefits listed with an asterisk.

Banfield Pet Hospital® is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability status.

Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment in every Banfield location.