State Prog Admin Supv Prin - Destination Experience Manager

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* Working Title:

Destination Experience Manager*
* ** Job Class:
State Program Administrator Supervisor Principal*
* ** Agency:
Explore Minnesota*
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** Job ** : 95585

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** Location** :
St. Paul

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** Telework Eligible** :
Yes, required to be in the St. Paul office 50% of the work schedule

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** Full/Part Time** :
Full-time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 07/21/2026

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** Closing Date** : 08/11/2026

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** Hiring Agency/Seniority Unit** :
Explore Minnesota

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** Division/Unit** :
Explore Minnesota Tourism / Tourism-Destination Development

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** Work Shift/Work Hours** : 8:30 am to 5:00 pm

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** Days of Work** :
Monday - Friday

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** Travel Required** :
Yes - Up to 25% of the time

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** Salary Range:**  $34.71 - $50.25 / hourly

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 216 - Middle Management Association/MMA

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** FLSA Status** :
Exempt - Executive

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Destination Experience Manager enhances the overall visitor experience by leading industry education, community visitor training, and tourism community certification programs; managing the distribution network for owned and partner destination marketing materials; and overseeing industry programs related to visitor experience. This position is responsible for ensuring that hospitality professionals, community partners, and visitor-serving organizations are equipped with the knowledge, tools, and resources needed to support a consistent visitor experience across the state.

The ideal candidate brings strong relationship-building skills, instructional design capability, and a collaborative mindset to elevate visitor readiness across the region.

** Responsibilities include but are not limited to:*
* + Direct and manage the agency's destination training and visitor experience programs.

+ Oversee the distribution network, partner and affiliate center programs.

+ Oversee operations, budget, and personnel for Destination Experience.

+ Other duties as assigned.

** Minimum Qualifications*
* To receive credit for your education and experience, please ensure that your resume/application clearly describes your experience in the areas listed below and includes the month, day, and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position

+ Three (3) years of experience in the tourism and hospitality industry practices, including visitor experience, frontline service models, visitor information distribution, and Minnesota's regional destinations.

* Bachelor's degree in tourism, hospitality, or another closely related fields may substitute for one (1) year of work experience.

AND

+ Experience as a supervisor, team lead, lead worker or project lead.

+ Experience in group facilitation and in delivering presentations or training sessions, including curriculum development, instructional design, and adult learning methodologies.

+ Experience analyzing program data and identifying opportunities to strengthen visitor experience programs.

+ Demonstrated ability to serve as an effective liaison between the agency, tourism partners, and community leaders.

+ Demonstrated ability in analyzing program data, gathering feedback, and identifying opportunities for improvement.

+ Knowledge of customer service and guest-experience standards.

** Preferred Qualifications*
* + Ability to adapt to changing priorities, multiple deadlines, and dynamic partner needs.

+ Experience managing contracts and budgets.

+ Demonstrated ability to adapt in dynamic environments with changing priorities, multiple deadlines, and evolving partner needs.

+ Ability to analyze data to make strategic recommendations and to consolidate and communicate complex information in plain language.

+ Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

** Physical Requirements*
* + Maintain a stationary position for long periods of time.

+ Move items weighing up to 35 pounds while unpacking, packing, and stocking brochures and other supplies.

+ Ability to communicate effectively with customers/stakeholders.

+ Ability to travel (drive or fly) to various locations statewide and participate in regional and national education events as needed.

** Additional…