Mortgage​/Commercial & Loss Mitigation Collections Manager

Description

The Collections Manager manages the Mortgage, Commercial & Loss Mitigation area of the Collections Department to ensure the maintenance of a strong loan portfolio through minimizing financial loss resulting from delinquent accounts.

Full-time, on-site at our Empire office in St. Paul, MN

111 Empire Drive, St Paul MN 55103

• Responsible for all collection activities for the Credit Union
• Responds to all member and employee questions regarding collection accounts/items
• Works to collect on all delinquent loans and accounts by utilizing all appropriate delivery methods
• Responsible for collection software daily loading and ongoing maintenance needs
• Ask questions to gain an understanding of financial situations
• Works with members to offer suggestions and/or future steps to remedy collection items
• Obtains payment agreements for all past due loans and accounts and follows up
• Oversees the full loss mitigation processes and pipeline (modifications, repayment plans, forbearances short sales, foreclosures, deed-in-lieu, and OREOs)
• Ensures compliance to federal, state and investor (Fannie Mae, Freddie Mac, FHA, VA, etc.) requirements and process timelines
• Assist all other Collections Managers with tasks and oversight as needed or requested
• Prepares delinquent accounts and loans for further action
• Manages and completes charge off reporting and execution of charge offs on core
• Assists in preparing delinquency reports and ensuring accuracy of information
• Handles the resolution of all credit reporting disputes
• Responsible for accurate credit reporting and supports other departments with maintenance of FCRA compliance
• Keeps abreast of all related federal and state laws, compliance requirements, bankruptcy laws, etc
• Evaluates present collection methods and offers suggestions to improve efficiencies
• Assists in review of all settlement requests with VP of Enterprise Risk Management
• Assists management in formulating and implementing collection programs and procedures
• Organizes and/or participates in facilitating department meetings
• Hires, onboards, develops, and manages performance of the Mortgage, Commercial & Loss Mitigation Collections Department staff
• Maintains timely and regular attendance to meet member and employee needs
• Manages complex or difficult employee situations and responds effectively under pressure
• Easily adapts to change, embraces new ideas and encourages others to do the same
• Prioritizes and manages multiple demands
• Models Blaze's core values, service expectations and leadership qualities and holds employees accountable to demonstrating the same
• Meets department KPI goals
• Adheres to all current and/or future policies, procedures, and guidelines
• Assumes all duties as assigned by management
• Works with VP of Enterprise Risk Management and HR to resolve employee issues

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze's Core Value's:
  Better Lives, Thoughtfully Compassionate, Minnesota's Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

• Minimum High School degree or equivalent.
• AAS Degree or higher (highly preferred but not required)
• Minimum 4-5 years progressive collections and collections management experience

• Team building skills
• Advanced knowledge of collection best practices, procedures, regulations, servicing, defaulting and workout options
• Strong ability to analyze members financials, identify root causes and develop effective solutions that assist members and protect Blaze
• Leadership skills
• Verbal and written communication skills
• Well organized
• Intermediate knowledge of Microsoft Office a must
• Able to perform basic mathematical calculations

Ability to proactively respond to members/employees to problem solve based on guidelines; written communications are based on templates but can be modified.

Ability to sit and stand; answer calls; operate computer and…