Structured Finance Account Administrator

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The individual in this position will be responsible for retrieving loan and property level notices and documents from US Bank’s Digital Document Platform and the department’s Shared Mailbox. They will need to accurately identify and enter information from these notices into the department database, populating multiple data fields, and assigning tasks to the correct team member for further research. Additionally, the role involves monitoring a shared mailbox, processing and routing emails and notices promptly, and escalating high-priority and sensitive items to management.

This position will work closely with GSF Account Administrators, Trust legal and U.S. Bank’s Enterprise Customer Complaints and Assurance Team. Also responsible for ensuring that risk management procedures are maintained and that legal documentation requirements are met.

Occasionally, the role may require assisting with scheduling large or complex meetings, maintaining departmental calendars, coordinating event support, and distributing meeting materials. On a limited basis, this could include managing executive travel. These administrative duties are estimated to comprise 5-10% of the position's responsibilities.

• Bachelor’s degree or equivalent work experience is required
• Three to five years of related work experience.

• General knowledge of mortgage loan documents, structured finance transactions, and loan default servicing operations.
• Familiarity with mortgage foreclosure and tax sale procedures and documents.
• The ability to accurately identify loan and property level documents.
• A working knowledge of U.S. Bank’s Digital Documents “electronic mail” system is preferred.
• Proficiency in Microsoft Office applications.
• Strong analytical and problem‑solving skills.
• Excellent customer service skills.
• Experience with Access Control Server (ACS) data is also desired.

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive…