Wire Services Specialist

Job Highlights

• Title:
  
  Wire Services Specialist
• Type:
  Full Time
• Experience:
  
  Required
• Function:
  Deposit Services
• Location:
  
  Saint Paul, MN, United States
• Company:
  Sunrise Banks

Sunrise Banks focuses on financial inclusion, eco‑friendly lending, and community empowerment through innovative products and fintech partnerships.

The bank is hiring a Wire Services Specialist who will be responsible for providing outstanding service to all who contact Sunrise Banks, internal and external customers, or non‑customers. Strive to provide accurate wire transfer information to all inquiries while demonstrating limited independent decision-making skills and superior knowledge of wire transfer services.

• High School Degree or GED (required)
• College degree in business‑related field (preferred)

• 1 year of financial institution experience (required)
• 1 year of wire transfer operation or digital banking, and call center experience (preferred)
• Experience with Fiserv Payments Exchange software is beneficial
• Experience with Fiserv Premier software is beneficial
• Experience with Q2ebanking is beneficial
• Solid skill set in the use of the Microsoft Office Suite

• Assist customers with general questions and ongoing user and product maintenance regarding all facets of wire origination.
• Track and report related product activity.
• Make suggestions to management and assist with the implementation of enhancements to services.
• Follow organizational values to create a caring culture of achievement.
• Protect customer information by following department security guidelines and procedures.
• Complete various processing tasks to ensure that wire transfer functions are completed in a timely, accurate manner while maintaining adherence to policies and procedures.
• Process incoming wire transfers.
• Process outgoing domestic and international wire transfers submitted via various channels (i.e., bank branch(es) and business online banking).
• Process drawdown requests.

• Monitor the daily cash position of the bank and all correspondents, maintaining a daily reserve position by purchasing or selling funds as necessary.
• Balance necessary applications.

• Support Supervisor and Lead – Wire Services in other duties and projects as assigned.
• Provide back‑up within the department as needed.

• Adaptability
• Alignment with Sunrise Core Values
• Communication
• Compliance
• Dependability and Flexibility
• Initiative
• Integrity
• Judgement
• Organizational Skills
• Productivity
• Professionalism
• Quality Service
• Teamwork
• Technical/PC Skills

• Interacts with internal departments and external financial institutions
• May work extended or irregular hours during peak times
• Operates under strict deadlines and high accuracy demands
• Spends long hours at a computer handling wire transfers
• Works primarily in an office or banking environment

• Medical, Dental, and Vision insurance;
  Retirement (401k) savings;
  Life and AD&D insurance;
  Short and Long-term disability insurance;
  Paid Time Off (PTO);
  Volunteer Time Off;
  Paid Parental Leave;
  Pet Insurance; and more.

Sunrise Banks is an Equal Opportunity Employer.