Relationship Banker

This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM. It also involves accurately and efficiently processing cash transactions for clients as needed and having deep conversations with clients to understand their financial and life priorities, connecting them to solutions that meet their goals.

• Engage clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM.
• Accurately and efficiently process cash transactions for clients.
• Have deep conversations with clients to understand their financial and life priorities and connect them to solutions that meet their goals.
• Execute the bank's risk culture and strive for operational excellence.
• Build and nurture relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities while adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively to drive the client experience.
• Manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and focus on results, always acting in the best interest of the client.
• Collaborative, building and nurturing strong client relationships.
• Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Confidence in identifying solutions for new and existing clients based on their needs.
• Effective communication skills and comfort engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence in educating clients on how to conduct simple banking transactions through self‑service technologies (ATM, online banking, mobile banking).
• Strong critical thinking and problem‑solving skills to meet clients' needs.
• Commitment to follow established processes, guidelines, laws, and regulations.
• Efficient time and capacity management, focusing on results while acting in the best interest of the client.
• Willingness to work weekends and/or extended hours, scheduled at any financial center location within a reasonable distance.

• Experience in financial services and knowledge of industry products and solutions.
• One year of successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business‑relevant associate’s degree (business management, business administration, finance).

• Adaptability
• Business acumen
• Customer and client focus
• Oral communications
• Problem solving
• Account management
• Client experience
• Branding
• Client management
• Client solutions advisory
• Relationship building
• Business development pipeline management
• Prospecting
• Referral identification
• Referral management

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America).

40.

This role is currently benefits eligible and offers industry‑leading benefits, access to paid time off, resources and support to employees to help them make a genuine impact and contribute to the sustainable growth of the business and communities served.

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Pay range: $25.00 – $26.77 hourly, offered based on experience, education, and skill set. (No incentive eligible.)