Part-Time Deposit Operations Associate

• Base Pay $19.00 - $24.00 / Hour
• Job Category Deposit Operations, Electronic Banking, Admin
• Employee Type Part-Time
• Required Degree High school
• Manage Others No

The Part-Time Deposit Operations Associate is responsible for the administration of deposit operations products and services. The Part-Time Deposit Operations Associate provides superior customer service to internal and external clients, while conducting operational tasks. This is an on-site, part-time position with 20 hours per week.

Deposit Operations and Electronic Banking (75%)

• Orders scanners, initiates tokens, and performs testing of user access and processes
• Coordinates system issues with appropriate departments and opens cases with Fiserv for further troubleshooting when necessary
• Conducts monthly audit reviews, 90-day and annual audits of cash management client files and services
• Scans online enrollment forms into Director and files accordingly
• Maintains knowledge of past and current bank products and services while staying updated on emerging technologies, services, and operational trends
• Establishes and maintains procedures for all electronic banking and cash management services
• Partners with Deposit Operations Officer to provide adequate information, education, and training to other departments within the Bank to ensure a collaborative and informative environment
• Performs simple online banking updates to ensure clients have access to appropriate accounts and products.
• Assists with projects within Deposit Operations that may include online banking clean-up and set-up of additional security measures

Client Service (20%)

• Assists clients with Online Banking, including locked access and password resets
• Answers incoming calls or emails to provide excellent client service regarding technical and operational questions or problems
• Researches and investigates complex inquiries, fraud, errors, and other issues as necessary
• Partners with clients on EnFact reporting to identify possible fraudulent transactions on debit cards

Back-Up Duties (5%)

• Reviews and approves remote and mobile deposits throughout the day
• Assists and provides back-up to daily reporting and account review
• Process ACH returns for items originated by bank clients, including posting entries and return communication
• Serves as the backup in the oversight of manual returns, fed adjustments, reclamations, manual PIMS, and other occurrences
• Processes or verifies incoming and outgoing wire transfers while ensuring the use of proper procedures and the collection of applicable documentation
• Provides backup assistance to Operations team members as necessary

• Assists with special projects and functions, as needed.
• Performs all job functions and interactions with fellow bank employees, customers, vendors, and prospective customers within the guidelines of the Drake Bank Mission and Core Values: D, R, A, K,
  
  E.
• Performs other duties as assigned.

• Continually enhances knowledge of regulatory and compliance issues through completion of all required online training and attendance at in‑house and external training presentations.
• Performs all job functions in accordance with Federal and State regulations and within banking policies.

EDUCATION AND EXPERIENCE

• High School Diploma or Equivalent Required
• Two (2) or more years of Banking Experience
• Two (2) or more years of Deposit Operations Experience, Preferred.

KNOWLEDGE/SKILLS REQUIRED

• Basic banking knowledge and understanding of debits and credits.
• Excellent verbal and written communication skills, including speaking, listening, and presenting, through a phone and computer
• Ability to listen and speak clearly and effectively to others and negotiate acceptable resolutions
• Strong time management, attention to detail, and organizational skills with the ability to multi‑task
• Ability to establish and foster strong professional relationships with both employees and clients
• Experience using various computer programs and systems, including but not limited to Microsoft Office Suite. Knowledge of Fiserv Premier applications preferred

WORKING CONDITIONS, EQUIPMENT AND TOOLS USED, ENVIRONMENT AND COGNITIVE /PHYSICAL DEMANDS

• The environment for this position is a private cubicle or office that is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The individual is in a non-confined office setting where they are free to move about at will.
• Ability to sit and/or stand for extended periods of time in an office setting.
• Ability and flexibility to work occasional overtime as necessary.
• Ability to use hands and fingers to operate a keyboard and other office productivity machinery.
• Ability to lift up to 10 pounds, as necessary.

Drake Bank is an Equal Opportunity Employer.