Document Custody Associate - Dox Ex

Responsibilities

• Review loan (or collateral) documents and/or handle data processing.
• Work with external/internal parties to provide reporting, communicate deficiencies, clear exceptions, and execute affidavits and certification documents.
• Research issues to ensure client satisfaction, quality control, and compliance with custodial agreements.
• Review complex and highly sensitive collateral documents per custodial agreements.
• Execute frequent communication with clients regarding account issues and resolve moderately complex issues.
• Assist in the production of reports for the Quality Management Program and Management Production Report.
• Provide accurate reporting and certification of document files to management and achieve departmental goals.
• Manage multiple priorities simultaneously, maintaining high detail orientation and superior client‑service skills.

• Associate’s degree or three or more years of related experience.

• Well‑developed reading, writing, and mathematical skills.
• Acute attention to detail.
• Ability to manage multiple tasks simultaneously.
• Demonstrated administrative skills.
• Ability to identify and resolve exceptions and interpret data.
• Customer‑service skills, including proficient written and verbal communication.
• Capacity to complete repetitive tasks daily and meet production goals, including deadlines.
• Strong time‑management skills with collecting, organizing, and sorting letters and numbers.
• Proficiency with Microsoft Office suite; eBTRUST software experience is a plus.
• Physical capability: lift, push, or pull 20‑30lbs; sit, stand, bend, or squat for extended periods; climb step ladders up to 10feet.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability, pregnancy disability, and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2–5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave: one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank offers a comprehensive compensation package.

Pay Range: $21.25 – $28.32 per hour (may vary by location). Additional incentive and recognition programs, equity stock purchase, and pension are available subject to eligibility requirements.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other factors protected under applicable law.

We provide reasonable accommodations for disability during application or hiring. Please refer to our disability accommodations for applicants.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all U.S. facilities and certain territories. The program is an Internet‑based employment eligibility verification system operated by U.S. Citizenship and Immigration Services.

U.S. Bank conducts background checks consistent with local laws, including the Los Angeles County Fair Chance Ordinance, California Fair Chance Act, San Francisco Fair Chance Ordinance, and Section
19 of the Federal Deposit Insurance Act. Certain positions may also be subject to FINRA, NMLS, RegZ, RegG, OFAC, NFA, FCPA, Bank Secrecy Act, SAFE Act, and related federal guidelines.

Applicants must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.