Fraud Analyst

Job Overview

This position will focus on card dispute/fraud claims including, but not limited to, assisting member with card fraud/dispute questions, investigation of initial card claims, processing any chargebacks and completing the closeout/finalization of the claim. Serves as a backup to assist on non-card fraud issues.

Full-time, on-site at our Larpenteur Administrative office in Falcon Heights, MN.

• Employees work an 8-hour shift scheduled within the office's operating hours:
  Monday–Thursday, 8:00 a.m.–5:15 p.m.;
  Friday, 8:00 a.m.–6:15 p.m.; and a rotating Saturday shift from 8:30 a.m.–12:15 p.m. approximately every 8–9 weeks. (Saturday paid 1.5x for hours worked).
• Consistent and reliable attendance is a required essential function of this role to meet the needs of the organization.

• Utilize available technology and systems to mitigate financial loss to the credit union
• Monitor, review and investigate daily, weekly, monthly alerts and reports generated through dedicated software and systems
• Exercise quick and efficient decision making when reviewing suspected fraud to limit further potential loss to the credit union
• Perform general account maintenance functions pertaining to confirmed fraud such as closing accounts, placing holds, terminating services, etc.
• Identify fraud patterns, compromises and breaches through certain areas/channel
• Analyze case details to determine methodology of each fraud scheme to identify gaps
• Create and maintain cases in Insight, Verafin and other applicable systems to better track, manage and prevent fraud loss
• Review and process spreadsheets to maintain accurate data and reporting
• Connect with applicable law enforcement when filing police reports pertaining to fraud accounts/losses
• Review Mobile Deposit Capture items that have been flagged as suspicious and take appropriate action
• Prepare bond claims and/or restitution claims on fraudulent losses
• Follow all applicable regulations and policies pertaining to the above
• Provide exceptional internal and external member service on fraud related issues or concerns
• Professionally handle incoming calls, emails and assist as needed
• Communicate status and provide input on identified trends regarding fraud with Director Fraud Operations & Disputes
• Follow and maintains security policies, internal controls and procedures to protect the employees, members and assets of the Credit Union
• Process Card dispute and fraud claims
• Prepare fraud claim packets
• Review, analyze, and record card fraud activity
• Process account credits and chargebacks
• Review and process spreadsheets
• Follow up on case files
• Uses problem solving skills and good judgment to answer questions, address concerns and solve problems for members concerning card and fraud situations
• Follow all applicable regulations and policies pertaining to the above
• Provide assistance to other areas departments pertaining to the handling of fraudulent activity/transactions
• Process transactions as needed
• Provide guidance/assistance as needed

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Values:
  Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

• Minimum High School degree or GED (required)
• Minimum 1–2 years direct experience investigating credit card fraud or handling card disputes/chargebacks in a financial services environment.

• Effective time management skills
• Ability to problem solve, make decisions, and exercise good judgement
• Ability to organize multiple tasks and maintain a courteous demeanor in a busy, high stress work environment
• Knowledge of professional telephone etiquette, business grammar and correspondence
• Possess good critical thinking skills
• Ability to respond and adapt to changing environments and meet tight deadlines
• Knowledge of basic arithmetic
• Skill in using a personal computer, web browser, and…