Senior Director - Special Assets

Senior Director – Special Assets

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Director – Special Assets will lead a dedicated Special Assets team with the ability to identify existing and emerging risks from all perspectives, including but not limited to financial, market and physical conditions, to drive risk mitigation strategy across the portfolio and the team. In this important role, the Senior Director – Special Assets will provide exceptional service to our clients, both internal and external, and proactively mitigate risks for a portfolio of multifamily and senior housing loans.

Essential Functions:

• Lead the identification, triage and tiering process of elevated-risk loans across the servicing portfolio, ensuring each loan receives a level of oversight appropriate to its risk profile
• Identify emerging risk patterns across the portfolio and calibrate the team's risk identification accordingly to capture all emerging risk patterns
• Direct a dedicated Special Assets team, setting priorities, performance, process, and reporting standards
• Develop a training program to strengthen risk identification across all asset management teams
• Maintain ownership of the risk rating framework and the governance for transitioning loans to and from Special Assets
• Collaborate with senior leadership on loss mitigation strategy for the portfolio's highest-risk loans, while directing the team's execution of mitigation plans across the broader portfolio
• Deliver regular reporting and risk insights to senior leadership and asset management teams
• Represent Special Assets in communications with agency partners on watchlist and workout matters
• Benchmark and evolve Special Assets policies, tools, and processes to drive continuous improvement

Qualifications

Required:

• Strong analytical and financial modeling skills
• Workout experience preferred, but not required
• Deep knowledge of real estate markets, valuation methodologies, and loan structures
• Strong working knowledge of Fannie Mae and Freddie Mac servicing guides, watchlist criteria, and reporting requirements
• Demonstrated ability to lead, coach, and develop a team of asset management professionals
• Strong time management skills and ability to operate under demanding deadlines
• Ability to multitask and manage several elevated-risk relationships simultaneously
• Ability to recognize, prioritize, and mitigate risk at both the individual loan and portfolio level
• Excellent attention to detail and communication skill
• Ability to work independently and lead effectively in a team environment
• Ability to travel as needed

Education:

Undergraduate degree in a business related field (i.e. Finance, Accounting, Real Estate, Business).

Experience:

Eight or more years of experience in multifamily and/or commercial real estate finance, asset management, loan servicing, or property management, including direct exposure to Fannie Mae and/or Freddie Mac servicing requirements.

Physical Demands:

May be required to physically inspect residences and common areas at multifamily and senior housing properties, as well as comparable properties within the market. This may require standing and walking for extended periods of time, climbing stairs, and the ability to sit, reach, and bend.

Position requires occasional travel. Travel shall include various modes of travel (including but not limited to planes, trains and automobiles) to different time zones and may require overnight lodging.

Expectation for All Employees:

All employees are expected to support the organization's mission, vision, and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, personalization,…