Document Custody Associate Doc Ex 2

Document Custody Associate

The Document Custody Associate reviews loan (or collateral) documents and/or handles processing of data. Works with external/internal parties to provide reporting, communicate deficiencies, clear exceptions, and executes affidavits and certification documents. Responsible for researching various issues to ensure client satisfaction, quality control, and compliance with custodial agreements. Considered a SME in handling certifications, reporting, and reviewing complex collateral documents per custodial agreements.

Works with limited supervision of management to provide accurate reporting, certification of document files and achieve departmental goals. Diligently executes frequent communication with clients regarding account issues. Communicates with customers and resolves complex issues. Assists in production of reports to be included in Quality Management Program and Management Production Report. Incumbent must be able to manage multiple priorities simultaneously and be high detail oriented with superior client service skills.

Works on some complex projects and may assist with reviewing, directing, and ensuring proper work and output of others. Work is performed with little direction and may involve some discretion and decision-making capabilities.

Basic Qualifications:

Typically has an associate's degree or three or more years of related experience

Preferred Skills/

Experience:

Well-developed reading, writing, and mathematical skills, acute attention to detail, ability to manage multiple tasks, demonstrated administrative skills, ability to identify and resolve exceptions and to interpret data, well-developed customer service skills including proficient written and verbal communication skills, capacity to complete repetitive tasks daily and meet production goals, including deadlines, strong attention to detail and time management skills, specifically with collecting, organizing, and sorting letters and numbers, Microsoft Office suite applications are required;

emBTRUST software experience is a plus, ability to push, pull, and/or lift 20-30lbs, and sit and/or stand for long periods, able to bend or squat, and willingness to climb step ladders up to 10 feet high

Location expectations:
This role requires working from a U.S Bank Location five (5) days per week.

Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

Pay Range: $24.18 - $32.21