FinOps Billing Manager

About the Job

Provides strategic leadership, oversight, and direction for the Billing and Accounts Receivable (AR) functions of the Finance Operations Center. Coordinating staff development and workload, developing strategic plans and initiatives, and implementing policy and processes on behalf of the central process owners in support of university financial transactions. Reports to the Finance Operations Center Director and has a dotted reporting line to the University's Director of Accounts Receivable Services, ensuring streamlined strategic and operational collaboration.

This position manages non-sponsored billings including foundation billing system entry for the entire University of Minnesota system.

Work Environment: This hybrid position is based on the Twin Cities campus. For those located in the metro area, a minimum of three days per week in the office is expected. Internal and external applicants located near other UMN system campuses and across the State of Minnesota may also be considered, and we encourage all interested candidates to apply. Occasional travel to the Twin Cities campus may be required for events and all-staff meetings.

Out of state candidates must be willing to relocate to Minnesota at their own expense.

Job Responsibilities with % Time:

40% - Strategic Financial Oversight, Analysis, and Management for the Finance Operations Center.

• Prepare and validate billings, customer maintenance activity, and foundation draws for the University, following University of Minnesota policy, generally accepted practices for billing and sales tax coding and collection, and following fund accounting rules for all types of funds.
• Maintain working knowledge of department processes and up-to-date written procedures, standards and metrics.
• Partner with accounts receivable process owners and finance leaders at the University Foundation to modify business processes and meet current needs of the University.
• Ensure requests from colleges/departments for services and financial transactions comply with University policy; work with departments to ensure policy is understood, and work on behalf of policy owners to enforce policy. Work in partnership with the Director of Accounts Receivable Services to ensure entries made and services performed by the team are compliant with University policy. Support business process updates to improve efficiency and compliance.
  
  Report challenges and potential policy violations promptly.
• Work with finance support staff and leaders to ensure accurate and complete entries are made, team processes are effective and efficient, and service-related issues are promptly addressed.
• Work with requesters, approvers and Chief Financial Managers (CFMs) to ensure entries made have clear business justifications and support that meet documentation standards.
• Review financial transactions and financial reports as needed and work with staff and CFMs to resolve discrepancies, find opportunities for more accurate financial documentation, pinpoint concerns surrounding billing controls, and work with RRCs to resolve identified issues.

30% - Supervise AR/Billing and Finance staff members

• Establish long-term departmental plans and priorities, allocate human resources, and manage workflow.
• Oversee onboarding for new team members.
• Provide training and coaching to develop and maintain a team that is knowledgeable of accounts receivable and billing processes, business trends, technology applications, and the University of Minnesota.
• Provide feedback on performance and assist with professional development goal setting and achievement.
• Motivate and engage the team by helping them understand how and why their work is an important part of achieving the University's mission.

10% - Professional Development

• Complete professional development, education, and training activities, consistent with the responsibilities of the position. Complete continued learning and development appropriate to work duties and for the pursuit of individual, unit, and institutional success.
• Develop and add to training manuals and procedures for the Operations Center.
• Develop and implement opportunities for staff development based on individual and departmental need including ongoing skills training, DEI development, professional learning, service & scholarly activity, and engagement & well-being.

10% - Strategic Planning

• In collaboration with the Director of Fin Ops and Director of Accounts Receivable Services, identify, outline, and implement initiatives in AR/billing, reporting tool implementation, recommendations for modification to or creation of standard and ad hoc financial reports, financial reporting operations, etc. to provide direction to members of the Finance Operations Center and supported RRCs.
• Develop concrete plans to meet goals;
  Set and monitor overall goals such as operational improvements for Fin Ops services to support University, Controller, Fin Ops, and Accounts Receivable Services strategic plans.

10% - Other duties as assigned which…