Account Manager - Pass Group

Account Manager - Money Pass Group

Calling all innovators – find your future 're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

We are seeking a client-focused Account Manager to support financial institution customers participating in the Money Pass program. In this role, you will serve as a trusted day-to-day partner for clients, helping manage operational needs, resolve service inquiries, coordinate internal support, and strengthen the overall client experience.

The ideal candidate is a strong communicator and problem solver who is comfortable working across teams, managing multiple priorities, and building effective relationships with clients, internal stakeholders, and external partners.

What You Will Do

• Serve as the primary point of contact for Money Pass clients, providing operational support, service assistance, and timely issue resolution.
• Respond to client inquiries related to program changes, additional products, service requests, onboarding, maintenance, pricing setup, settlement documentation, and issue resolution.
• Partner with teams across MGP and Fiserv to support product enhancements, defect management, parameter changes, implementation requests, and client escalations.
• Coordinate with internal and external partners to research, manage, and resolve client needs accurately and efficiently.
• Schedule and lead meetings with clients, MGP and Fiserv teams, and external partners to provide status updates, drive issue resolution, and build strong working relationships.
• Provide clear updates to stakeholders and escalate matters to leadership when appropriate.
• Support clients through multiple communication channels while maintaining a professional, responsive, and service-oriented approach.
• Lead regularly scheduled operational review sessions with clients and stakeholders.
• Measure and track key service metrics, identify improvement opportunities, and recommend products or services that may enhance the client experience.
• Contribute to continuous improvement efforts that improve automation, efficiency, quality, and consistency across servicing operations.
• Provide feedback to product, implementation, and technology partners to help improve the client experience.
• Perform other duties as assigned.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Qualifications

• Bachelor's degree in business, finance, technology, or a related field preferred; equivalent work experience may be considered.
• Strong client or operations support experience.
• Clear, concise, and professional verbal and written communication skills.
• Ability to follow established guidelines and procedures to complete tasks accurately.
• Unwavering focus on delivering an excellent client experience with every interaction.
• Strong sense of accountability, ownership, and follow-through.
• Effective problem-solving skills and sound judgment.
• Ability to manage rapid change in a fast-paced environment.
• Ability to learn quickly and make information-based decisions.
• Strong organizational and time management skills with attention to detail.

Preferred Qualifications

• Knowledge of or experience with bankcard credit/debit card services or ATM processing.
• Three to five years of experience in the financial services or banking industry interacting directly with clients.

Travel: Up to 10%

This role will perform services for The Money Pass Group, a company that is jointly owned by Fiserv and Bridgeport Partners. Your employment initially will be with Fiserv, and Fiserv will lease your services to The Money Pass Group through December 31, 2026. As of January 1, 2027, employment with Fiserv will end and employment will transfer to The Money Pass Group.

Salary Range: $71,400.00…