Loan Operations Manager

Help drive operational excellence that supports exceptional lending experiences!

At Bank Cherokee, we believe successful lending requires strong operational expertise behind every loan. As Loan Operations Manager, you’ll lead a team responsible for supporting the loan lifecycle from onboarding and closing through servicing and portfolio maintenance. This role partners with lenders to deliver accurate, compliant, and efficient loan operations while continuously improving processes that support our clients, employees, and strategic goals.

The Loan Operations Manager leads Bank Cherokee’s loan operations function, ensuring accurate, timely, and compliant support throughout the loan lifecycle. Serving as both a department leader and loan operations expert, this role builds strong partnerships with lenders, develops a high-performing team, and drives operational excellence, risk management, and continuous improvement across loan operations.

• Lead loan onboarding, closing, servicing, and support activities to ensure an efficient experience.
• Manage, coach, and develop a knowledgeable and accountable Loan Operations team.
• Oversee loan documentation, booking, collateral administration, payment processing, and exception resolution.
• Ensure compliance with lending regulations, internal controls, audit, and risk management practices.
• Improve processes, workflows, systems, and technology solutions to support operational efficiency and scalability.

We’re seeking an experienced banking professional who enjoys leading people, solving operational challenges, and building strong partnerships across the organization. Qualifications also include:

• Seven or more years of banking experience with progressive responsibility in loan operations, loan documentation, credit administration, or related functions.
• Three or more years of lead, supervisory, or management experience.
• Experience managing loan operations processes, loan documentation, onboarding, servicing, collateral administration, operational controls, and compliance activities.
• Strong knowledge of banking regulations, risk management practices, and loan operations best practices.
• Excellent communication, relationship-building, analytical, organizational, and problem-solving skills.
• College degree and/or equivalent combination of education and experience preferred.
• Experience with Fiserv, Director, and Abrigo systems ideal.

• Be part of a family-owned community bank that values relationships, teamwork, and operational excellence.
• Play a key role supporting lenders, clients, and the Bank’s continued growth.
• Work alongside engaged leaders committed to delivering exceptional service and developing great people.
• Salary range $85,000 to $110,000 annually, depending on qualifications, experience, and demonstrated capabilities, plus annual incentive opportunity.
• Benefits include medical, dental, vision, disability, accident/critical care, and life insurance; HSA with company contribution; flexible spending accounts; employee assistance program; paid volunteer time; donation matching; education reimbursement; paid time off; and a 401(k) plan with company match.

Bank Cherokee is a trusted financial partner of choice for businesses across the Twin Cities. With over a century of experience as a family-owned, relationship driven organization, we’re not just a bank; we’re a small business ourselves. Our team is dedicated to responsive service, personalized support, and consistently delivering on what matters most to our clients. We love our team! Together as great people who are collaborative, precise, committed, and trusted, we continue to build on our legacy and make Bank Cherokee a great bank where both our clients and employees thrive.

You should join us! Bank Cherokee offers competitive compensation, strong benefits, and meaningful growth opportunities.