Member Service Representative - Retirement Services Spec

*
* Working Title:

Member Service Representative - Retirement Services Specialist*
* ** Job Class:
Retirement Services Specialist*
* ** Agency:
Public Employees Retirement Association*
* +  
** Job ** : 94888

+  
** Location** :
St. Paul

+  
** Telework Eligible** :
Yes

+  
** Full/Part Time** :
Full-Time

+  
** Regular/Temporary** :
Unlimited

+  
** Who May Apply** :
Open to all qualified job seekers

+  
** Date Posted** : 06/15/2026

+  
** Closing Date** : 07/06/2026

+  
** Hiring Agency/Seniority Unit** :
Public Employees Retirement Association / Pub Employ Retire Assoc-MAPE

+  
** Division/Unit** : MSC DMR

+  
** Work Shift/Work Hours** :
Day Shift

+  
** Days of Work** :
Monday - Friday

+  
** Travel Required** :
No

+  
** Salary Range:**  $23.98 - $34.69 / hourly; $50,070 - $72,432 / annually

+  
** Classified Status** :
Classified

+  
** Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

+  
** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

**** This posting will be used to fill up to two (2) vacancies.*
* This position exists in PERA's member call center to deliver PERA benefit information and respond to stakeholder inquiries of a routine nature, either by phone, in person or in writing, explaining the PERA benefits and options that will meet their financial goals and needs, and helping them understand the value of retirement planning specific to PERA benefits.

In addition, the incumbent in this position may perform routine and some manual calculations; some calculations will be audited.

This position is telework eligible and offers a hybrid work schedule, based on agency and department needs and other dependencies. Scheduled in-office workdays will be at PERA's office at 60 Empire Drive, Suite 200, St. Paul, Minnesota 55103.

- Candidates residing in Minnesota within 50 miles of our St Paul office may be eligible to telework up to 50%.

- Candidates residing in Minnesota and more than 50 miles from our office may be eligible to telework more than 50%.

- Candidates residing in a bordering state within 50 miles of our office may be eligible to telework up to 50%.

- Candidates who do not reside in Minnesota or within 50 miles of the office in a state bordering Minnesota are not eligible to be hired, unless planning to relocate within 50 miles of the office or report to the office full time.

** Minimum Qualifications*
* ** Only applicants whose application and resume clearly demonstrates fulfillment of each minimum qualification listed below will be considered for this position. Ensure your resume contains descriptions of your work experience sufficient for comparison against the requirements stated below. Also indicate the beginning and ending month and year for each job held.*
* Two (2) years of experience in retirement planning, program administration, or financial services

A Bachelor's degree in Business Administration, Accounting or Finance may substitute for one (1) year of experience

Years of experience must clearly demonstrate the following:

- Analytical and problem-solving skills to evaluate facts, draw conclusions, and offer recommendations

- Experience using Microsoft Office software

- Experience performing routine mathematical calculations

- Experience providing explanation of benefits or administering employee benefits

- Ability to communicate with individuals with a wide range of backgrounds, who do not share your same culture, ethnicity, language, or other common experiences.

** Preferred Qualifications*
* - Knowledge of public pension plans

- Experience working in a high-volume call center with the primary focus of delivering customer service and administering retirement benefits, including benefit plan policy interpretation and explanations

- Knowledge of Minnesota Statutes Chapters 353 and 356, relating to benefits and membership eligibility of the Association

- Knowledge of the 45 Police and Fire Relief Association, and Statewide Volunteer Firefighter (SVF) pension plans

- Bachelor's degree in Business Administration, Accounting or Finance

** Additional Requirements*
* It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment. The background check may consist of the following components:

- SEMA4 Records Check (applies to current and past State employees only)

- Criminal History Check

- Employment Reference Check

- Social Security and Address Verification

- Education Verification

- Driver's License Check

** The Retirement Systems will…