Investigation Specialist - Consumer Telecom Investigator

Job Title

Consumer Telecom Investigator

Investigation Specialist 1

Public Utilities Commission

• Job : 95194
• Location
  :
  St. Paul
• Telework Eligible
  :
  Yes; see note
• Full/Part Time
  :
  Full-Time
• Regular/Temporary
  :
  Unlimited
• Who May Apply
  :
  Open to all qualified job seekers
• Closing Date
  : 07/14/2026
• Hiring Agency/Seniority Unit
  :
  Public Utilities Commission/ MAPE
• Division/Unit
  :
  Public Utilities Commission / CAO
• Work Shift/Work Hours
  :
  Day Shift
• Days of Work
  :
  Monday - Friday
• Travel Required
  :
  No
• Salary Range
  : $28.26 - $41.43 hourly; $59,006 - $86,505 annually
• Classified Status
  :
  Classified
• Bargaining Unit/Union
  : 214 - MN Assoc of Professional Empl/MAPE

This professional role in the Consumer Affairs Office (CAO) manages the Commission’s process for Telecommunication Customer Transition Plans, investigates consumer complaints and resolves disputes between the consumer and the utility with a focus on telecommunication service provider complaints.

• Reviews and analyzes or investigates telecom Customer Transition Plan filings for compliance.
• Gathers documentation and evidence, analysis and evaluation of information, prepares memos and reports.
• Serves as first point of contact for the consumer for informal complaints and inquiries related to customer telecom and regulated energy utility issues.

This career opportunity is based at the PUC offices in St. Paul, MN and is not available for full‑time remote work. The position requires onsite or in‑person work for at least 50% of scheduled workdays each month.

• Two (2) years of professional level experience investigating complaints or resolving disputes between consumers and an industry, organization, or government program with highly complex laws, rules and/or regulations.
• Work experience involves investigations, research, data reporting and writing formal reports.
• Advanced level skills in input database software.
• Ability to interpret state and federal statutes, rules, tariffs, or utility regulatory practices.
• Knowledge or experience with Microsoft Outlook, Word, and Excel.
• Ability to mediate conflict in an impartial manner.
• Excellent written and verbal communication skills.

* Doctorate degree may substitute for two years of experience.

* Master’s degree may substitute for 18 months of experience.

* Bachelor’s degree may substitute for one year of experience.

* Associate’s degree may substitute for six months of experience.

• Knowledge of utility tariffs.
• Knowledge of, or experience with, telephone utility regulation.
• Knowledge of Minnesota law governing consumer protections as they relate to public utilities.
• Knowledge of telecommunication standards.
• Knowledge of state policy programs.
• Ability to mediate conflict in an impartial manner.
• Excellent written and verbal communication skills.
• Experience working with people of diverse backgrounds and marginalized communities.
• Ability to conduct research, investigations and to perform complex analyses of regulatory and policy issues.
• Ability to manage workload and multiple projects at a time.

This position requires successful completion of a reference check and background screening.

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, disability, or any other characteristic protected by law.

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, contact the Careers Help Desk or email careers at state mn us.