911 Dispatcher​/Radio Communications Operator

Position: 911 Dispatcher / Radio Communications Operator
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* Working Title:

911 Dispatcher / RCO*
* ** Job Class:
Radio Communications Operator*
* ** Agency:
Public Safety Dept*
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** Job ** : 96901

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** Location** :
St. Paul

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** Telework Eligible** :
No

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Unlimited

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** Who May Apply** :
Open to all qualified job seekers and DPS employees eligible to bid. Eligible bidders (permanent, classified employees in the same job classification) should apply through self-service and confirm their bid by emailing  megan.lund.us  by 11:59 PM 09/17/2026.

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** Date Posted** : 09/11/2026

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** Closing Date** : 09/24/2026

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** Hiring Agency/Seniority Unit** :
Public Safety Dept / Public Safety-LELS

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** Division/Unit** :
Central Office District 2000 / Capitol Security Comm Systems

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** Work Shift/Work Hours** :
Rotating Shift

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** Days of Work** :
Rotating

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** Travel Required** :
No

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** Salary Range:**  $30.43 - $39.35 / hourly; $63,537 - $82,162 / annually

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 227 - LELS U17 Public Safety RCO/LELS

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes

** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple openings.

The anticipated start date for this training class will begin January 13, 2027.

To provide communications for all agencies which utilize the State Patrol Communications System to assist agencies in processing criminal information. Receive emergency calls from the public requesting police, fire, medical or other emergency services. Determines the nature and location of the emergency; determine priorities and using a Computer Aided Dispatch (CAD) System. Maintains contact with all units on assignment, maintains status and location of all units.  

Answers non-emergency calls for assistance and information. Also enters and updates and retrieves information from a variety of computer systems and monitors several complex public safety radio frequencies (VHF/800

Mhz). Operates a variety of communications equipment, including radio dispatch consoles, E911 telephones and computer systems in 24/7 facilities. Assists the public by obtaining information required pertaining to emergency and non-emergency situations.

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

** Minimum Qualifications*
* One (1) year of experience in emergency communications, public safety dispatching, law enforcement support, emergency services, military communications, transportation operations, customer contact centers, or another position requiring independent judgment in a fast-paced operational environment.

Experience must demonstrate:

+ Ability to gather, evaluate, and prioritize information to determine the appropriate response using established policies and procedures.

+ Ability to communicate effectively with the public and partner agencies by telephone, radio, or other communication systems, including during stressful or emergency situations.

+ Experience simultaneously using multiple computer applications to enter, retrieve, and update accurate information while managing competing priorities.

+ Ability to remain calm, exercise sound judgment, and make timely decisions under pressure.

+ Experience handling confidential or sensitive information while maintaining accuracy and professionalism.

** Preferred Qualifications*
* + Professional certification(s) from APCO (Association of Public Safety Communications Officials International), NENA (National Emergency Number Association), or NAED (National Academies of Emergency Dispatch).

+ One (1) year experience in dispatch for public safety or military entity or 911 Telecommunications Certificate or equivalent and six (6) months customer service experience or law enforcement experience.

+ Experience as a full-time police officer.

+ Post-secondary certificate or degree.

** Physical…