State Triage Specialist - Health Program Representative Senior

Working Title: State Triage Specialist

Job Class: Health Program Representative Senior

• Job
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Unlimited
• Who May Apply:
  This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 02/17/2026.
• Date Posted: 02/11/2026
• Closing Date: 02/17/2026
• Hiring Agency:
  Minnesota Department of Health (MDH)
• Division/Unit:
  Health Regulations Department (HRD) / Triage Staff B
• Work Shift/
  
  Work Hours:
  
  Day Shift / 8:00 a.m.
  
  - 4:30 p.m.
• Days of Work:
  Monday - Friday
• Travel Required:
  
  No
• Salary Range: $30.23 – $44.48 / hourly; $63,120 – $92,874 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 214 – Minnesota Association of Professional Employees (MAPE)
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the Minnesota Department of Health’s Health Regulation Division as a State Triage Specialist and play a vital role in protecting Minnesotans. This is an excellent opportunity for detail‑oriented professionals who want to contribute to community well‑being by investigating issues, collaborating with agencies, and helping maintain the integrity of health and safety standards throughout the state.

• Gather, analyze, and assess information related to complaints and incidents involving maltreatment, compliance issues, and violations in licensed health care facilities, mortuary and body art establishments, morticians, body artists, and other licensees regulated by the division.
• Ensure timely investigation and response to reports of violations or maltreatment, adhering to statutory timelines established under the Minnesota Vulnerable Adults Act.
• Monitor and evaluate compliance with state and federal laws and rules designed to protect the health and safety of Minnesotans.
• Document and maintain accurate records of investigations, findings, and actions taken.
• Collaborate with other division staff and external agencies to facilitate investigations and enforce regulations.

Employees who live more than 50 miles from their primary work location are exempt from the 50% in‑office requirement, allowing the State of Minnesota to benefit from top talent across the state.

This position may be based in the St. Paul office location or an MN Department of Health district office including St. Cloud, Duluth, Rochester, Marshall, Bemidji, Fergus Falls, and Mankato.

Two (2) years of experience working with health care regulations or statutes for licensed or regulated healthcare providers.

Applicants who meet the above qualifications will be further assessed during an interview on the following:

• Experience navigating multiple databases.
• Knowledge of healthcare delivery systems including administrative processes.
• Communication skills to effectively explain triage decision‑making processes to members of the public, who may be distraught or demanding.
• Ability to use plain language and document concise, accurate and complete information for use by agency partners, internal staff and the public.
• Human relations skills sufficient to develop and maintain effective working relationships with external partners and within MDH.

A related master’s degree may substitute for eighteen (18) months of experience; a bachelor’s degree may substitute for twelve (12) months of experience; and an associate’s degree may substitute for six (6) months of experience.

• Knowledge and experience working with Assisted Living and/or Home Care statutes and regulations.
• Knowledge of the relationship between the various levels of state licensure and federal certification programs.
• Knowledge of administrative, civil and criminal law affecting licensing and investigative functions.
• Experience working in health care or social…