Care Coordination Supervisor; bilingual Eng-Span

POSITION SUMMARY

CLUES’ Certified Community Behavioral Health Clinic (CCBHC), Abriendo Caminos, will be providing immediate access to supportive, high-quality, culturally-responsive and integrated Behavioral Health services and pathways to wellness for the Latino Community, regardless of insurance status or ability to pay. The CCBHC model provides CLUES with a model for sustainable Behavioral Health service provision, which translates to increased access to consistent care for wellness in the Latino community.

Department:
Behavioral Health

Reports to:

Director of Behavioral Health

Location:

CLUES St. Paul

Position Type:
Regular

Schedule:

Full-time. Generally Monday-Friday Office hours.

Estimated Pay: $60,000.00/yr to $70,000.00/yr (depending on experience & qualifications).

Benefits:
Full benefits package available in accordance with current CLUES policies—includes: medical, dental, vision, critical illness, accident, and life insurance (with AD&D); long term and short-term disability; pre‑paid legal services and  protection; retirement plan; educational assistance; paid holidays; and paid time off.

• Collaborate with Behavioral Health department leadership on the development of the new CLUES Abriendo Caminos Care Coordination program.
• Provide leadership and direction to the Care Coordinators and Cultural Broker providers in the program/department to promote an optimal level of service by consistent high-quality oversight. Create a supportive, client-centered environment to effectively respond to the needs of clients and their families.
• Verify that program staff are providing services in a culturally responsive and linguistically appropriate manner.
• Provide supervision and support the professional development of the Care Coordinators and Cultural Broker providers.
• Collaborate with Behavioral Health leadership and staff to provide integrated care within the CCBHC model.
• Collaborate with Behavioral Health department leadership on programmatic and budgetary aspects of these programs.
• Supervise the Cultural Broker in collaboration with supervisors at the partner organization (MHealth Fairview).
• Promote behavioral health services both internally within CLUES and externally within the community, while also assisting staff in areas including but not limited to quality, outcome‑based design, service relevance, delivery, effectiveness, and evaluation, all in alignment with CLUES mission.

• Support staff to achieve program goals (including productivity targets), complete documentation, maintain records, and report outcomes and activities according to funding and agency requirements. Ensure clinical documentation is kept up to date and in audit‑ready condition.
• Collaboratively work with department leader with a focus on continuously improving program effectiveness, efficiency and financial viability. Support the department leader in setting program goals and objectives, and planning strategies for meeting goals. Assist department leader in the delivery of contract outcomes and relationships with contractor stakeholders.
• Maintain processes to collect relevant data to track and report upon outcomes in a timely manner according to grant/ contract requirements and department goals.
• Monitor staff productivity, performance measures, and program outcomes to ensure program/department will achieve contract, department, and financial goals. Provide progress reports and corrective action plans when needed to meet or exceed financial and performance targets.
• Understand and adhere to all laws, regulations, rules and policies applicable to services offered by department. Ensure compliance with funder/contract requirements and comply with auditing requirements.
• Maintain client confidentiality in accordance with HIPAA, agency policies and other applicable laws, regulations and ethical standards while ensuring staff within the Behavioral Health department do the same.

• Collaborate with supervisor and human resources department to plan, implement, and manage staffing to maximize…