Medication Access Team Manager

ABOUT VISANTE

We are relentless in solving the most complex challenges in health system pharmacy—designing pharmacy footprints that meet our clients where they are today and position them to win tomorrow
. Our work delivers measurable financial gains, operational excellence, and an elevated patient experience.

We set ambitious goals, move with urgency, and create extraordinary value. Obsessed with client impact, we thrive in a collaborative, innovative culture where deep expertise turns insight into action. We’re proud of the results we deliver and the trust we earn—fueling sustained growth and exceptional client satisfaction.

The Medication Access Team Manager is responsible for overseeing all efforts related to prior authorization for medications billed through patients’ pharmacy or medical benefits, patient assistance workflows, and protocol maintenance. This role serves as a liaison between the Medication Access team, clinic leadership, clinical staff, providers, insurance providers, and other stakeholders to ensure safe and efficient care for all patients impacted by the Medication Access team.

Key responsibilities include oversight of obtaining medication insurance coverage or assistance and benefit information, coordinating medication authorizations, monitoring patients’ insurance coverage or assistance and benefit information, facilitating medication refill requests, and communicating insurance-related issues to the treatment team. The manager also leads the daily operations of the Medication Access team to ensure timely services and proper follow-up by team members, provides updates regarding medication access services to physicians and clinical staff, and performs other duties as assigned.

• Manages and oversees medication access and affordability services developed within Visante across multiple client partnerships, including prior authorization services, enrollment in free drug programs, and other patient support initiatives.
• Recruits, hires, trains, and develops team members to ensure high performance and adequate staffing support for all medication access and affordability services offered by Visante.
• Provides ongoing supervision, coaching, and performance management for staff to ensure service quality, professional growth, and alignment with Visante’s goals.
• Establishes, monitors, and reports on key performance indicators (KPIs), ensuring results exceed established benchmarks and project objectives.
• Identifies and resolves roadblocks or barriers that may impact project success, proactively driving progress toward client and internal organizational goals.
• Serves as a liaison between internal medication access leadership and external stakeholders, maintaining routine and frequent communication/follow-up to foster strong client partnerships.
• Develops standardized processes for client onboarding, prior authorization and other referral workflows, documentation, tracking, and communication to ensure consistency and scalability.
• Evaluates pharmacy operations and support services and develops recommendations for improved workflows and productivity.
• Collaborates with client pharmacy and clinic teams to design, implement, and optimize medication access and affordability services.
• Provides training and expertise to client employees to ensure effective medication access and affordability services.
• Provides subject matter expertise within Visante for medication access and affordability services, specialty pharmacy services, and retail pharmacy operations.
• Ensures exceptional customer service in all interactions with internal and external stakeholders.
• Contributes to client development efforts and project deliverables, including frameworks, approaches, and best practices that maximize value, growth, and performance.
• Builds trust-based, competency-driven relationships with internal teams and client stakeholders to sustain long‑term success and collaboration.

Required: High school diploma or equivalent

Preferred: Bachelor’s degree.…