Donor Site Representative - Front Desk Job Saint Paul area,Minnesota USA,Healthcare

Donor Site Representative

Job :

Category:
Administrative/Clerical

Work Location Type:
Physical

Type:
Regular Full-Time

Job Location:

US-MN-St. Paul

Responsibilities

Summary: This position ensures that blood collection goals are met by checking in arriving donors and recruiting donors to our donor centers for future appointments. Acts as a site greeter, building relationships with the donors in the donor site's geographical area. Provides excellent customer service to donors and guests.

Location: Primarily work location will be Maple Grove Donor Center (training will be l Donor Center)

Schedule: Typical scheduled Tuesday - Saturday:
Tues 9am - 5:30pm, Wed and Thu 11am - 7:30pm, Fri and Sat 7am - 3:30pm

Calling donors - Calls appropriate donors based on inventory needs. Understands minimum requirements for donor recruitment and donor deferral guidelines. Uses assertive communication to secure appointments. Participates in programs to increase donor base, such as cold calling to bring in new donors, lapsed donors, and frequency campaigns. Meets individual and team goals to complete a minimum number of appointments per hour, dials per hour and maintain a high percentage of donors scheduled to show up for their appointment.

Appointments - Scheduling, canceling, and rescheduling donor appointments. Reminds donors of upcoming appointments and places calls to donors who do not cancel or show up for their scheduled appointments.

Data entry - Maintains accurate donor files and fills out appropriate forms.

Greeter - Greets donor upon arrival, directs donor to sign in and read required pre-donation materials, and asks donor to set up their next donation appointment.

Assists with opening and closing duties.

Trainer of new and current staff - Aids in training of new and existing employees. Provides coaching and assists in problem solving for new and current staff.

The hourly rate for this position is $19.93/hr.

I also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Qualifications

Education: High school diploma or equivalent

License: Valid Driver's License

Other:

Minimum 1 year experience in telemarketing and/or customer service
Ability to organize and prioritize
Basic computer, typing skills and math skills
Excellent interpersonal communication skills
Accurate oral and written communication skills
Persuasive sales skills
Ability to read and interpret SOPs
Ability to work independently and meet deadlines
Willingness to follow direction
Problem solving abilities

Overview

Founded in 1948, Memorial Blood Centers have served Minnesota and Wisconsin for more than 75 years, delivering more than 125,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. MBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations.

NYBCe's Lindsley

F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of blood borne and blood-related diseases. MBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit mbc.org. Connect with us on Facebook, X, Instagram, and Linked In.

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