Designated Coordinator Employee Relations Responsibilities

Job Description

The Designated Coordinator with Employee Relations Responsibilities is a dual-function role within Heavens Home Health Care Corporation, combining leadership in service coordination with a strong focus on employee engagement and well-being. This position ensures the successful delivery of person-centered services and simultaneously oversees critical employee relations functions, maintaining a productive and positive working environment.

• Coordinate and evaluate individual service delivery, ensuring the effectiveness of services provided as outlined in the person's coordinated service and support plan.
• Provide oversight, supervision, and support to direct support staff, including evaluating the program's quality and effectiveness in achieving service outcomes.
• Ensure compliance with section 245D.07 in facilitating service outcomes and taking necessary actions to accomplish client goals.
• Train and guide staff in implementing service plans, with direct observation of service delivery to assess staff competency.
• Use data systems to measure service effectiveness and provide ongoing program improvement recommendations.
• Ensure that the designated coordinator meets educational, training, and experience requirements relevant to the primary disabilities of persons served by the program.
• Verify and document competence as required by section 245D.09, subdivision 3.

• Manage the recruitment and onboarding process, including filtering applications, conducting interviews, and hiring employees.
• Oversee employee performance and activities, ensuring a positive and productive work environment.
• Develop and conduct training programs for staff, including orientation for new hires and ongoing professional development.
• Address employee complaints, concerns, and disputes, and investigate workplace situations.
• Improve HR policies to enhance team relationships and foster a supportive work environment.
• Ensure compliance with labor laws and internal HR policies, as well as maintaining knowledge of Home Care-specific labor legislation.
• Collaborate with other leaders in the organization to continuously improve employee engagement and retention efforts.

• A bachelor's degree in a field related to human services and one year of full-time experience providing direct care to persons with disabilities or elderly individuals; OR
• An associate degree in a field related to human services and two years of full-time experience providing direct care; OR
• A diploma in a related field from an accredited postsecondary institution with three years of full-time experience; OR
• A minimum of 50 hours of education related to human services and disabilities, with four years of full-time experience providing direct care under appropriate supervision.

• Proven experience as an HR Specialist or HR Generalist.
• Hands-on experience with Human Resources Information Systems (HRIS) and Applicant Tracking Systems (ATS).
• Strong understanding of labor laws, particularly within the Home Care industry.
• Excellent written and verbal communication skills.
• Strong problem-solving and team management skills.

This role is integral to ensuring the success of both our clients and employees, promoting a supportive environment that fosters quality service delivery and a thriving workplace culture.