UX Designer - Onsite

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Job Title: UX Designer

• Lead user research activities, including interviews and usability testing, to gather insights and inform design direction for an IT team.
• Design intuitive and accessible interfaces and workflows across digital platforms, ensuring consistency with design standards and project requirements.
• Develop wireframes, high-fidelity mockups, and interactive prototypes to communicate design concepts and interaction flows effectively.
• Collaborate closely with product owners, developers, and other stakeholders using Agile methodologies to iteratively refine designs and incorporate feedback.
• Ensure all deliverables comply with brand standards, accessibility guidelines, and universal design principles to provide an inclusive user experience.
• Present design concepts clearly to stakeholders and supply comprehensive documentation for smooth project handoffs and implementation/continuous improvement by development teams.
• Design 20+ key interface screens and workflows for a core application module, adhering to WCAG 2.1 AA accessibility standards.
• Produce low-fidelity wireframes, high-fidelity mockups, and interactive prototypes (Mac laptop familiarity needed) for stakeholder review within 2-week iterations.
• Participate in daily stand-ups and sprint reviews with product owners and developers to incorporate feedback and refine design artifacts.
• Audit and update existing screens for brand consistency and inclusive design principles, providing rationale documentation.
• Present bi-weekly design reviews to 10+ stakeholders and hand off finalized prototypes with annotated specs for development implementation.
• Knowledge transfer.

• Five (5) years' experience in User Experience (UX) designs of web-based applications.
• Four (4) years' experience designing compliant webpages per accessibility standards WCAG 2.1 Level AA or higher.
• Five (5) years' experience creating wireframes, protypes, and mockups.
• Three (3) years' experience in information architecture and design.
• Two (2) years' experience in user experience design in an agile development environment.

• Bachelor's degree in UX Design, Human Computer Interaction, or Graphic Design.
• Demonstrated experience applying accessibility and inclusive design best practices.
• User research and persona development experience.
• Usability testing and analysis experience.
• Data analysis and use of metrics experience.
• Responsive and adaptive design experience.
• Visual and UI design experience.
• Design principles and aesthetics experience.
• Universal design principles experience.
• Demonstrated experience managing projects, including demonstration of time management and organization skills.
• Experience with mobile app UI/UX for ticketing or payment systems.
• Familiarity with transit fare structures, ticket vending machines, and validation devices.
• Basic understanding of front-end technologies (HTML, CSS, JavaScript, Blazor) to facilitate development collaboration.
• Exposure to data-driven design using analytics related to transit user behavior.
• Adaptability and willingness to learn new technology & tools.
• Empathy for users and user-centric thinking.
• Critical thinking and creative problem solving.
• UX certifications or training in accessibility standards and Agile methodologies.
• Experience working in Figma.