Infrastructure Engineer | Level I

Aquent is partnering with a leading organization that stands at the forefront of technological innovation, dedicated to building robust and resilient systems that drive critical operations. This company fosters a culture of continuous improvement and collaboration, offering an environment where your contributions directly enhance the stability and efficiency of their foundational technology. Are you ready to dive into the core of an organization’s technological backbone?

We’re seeking a passionate and driven individual to join a vital team, where your expertise will directly shape the reliability, efficiency, and future of critical infrastructure. This isn’t just a job; it’s an opportunity to build, secure, and optimize the systems that power innovation and deliver seamless experiences for countless users. You’ll be instrumental in creating a robust, hands-off environment and ensuring the stability of essential services, making a tangible difference every single day.

You will play a key role in ensuring the seamless operation and continuous improvement of core systems, contributing to projects that directly impact operational excellence and technological advancement.

• Design and implement robust monitoring, automation, configuration management, and reporting solutions to foster a highly efficient, self-managing infrastructure environment.
• Architect, deploy, configure, manage, and maintain internal server, virtualization, networking, storage, and security systems.
• Uphold stringent change management processes, lead incident response, and execute rigorous testing methodologies for all system and software modifications. This includes proactive issue anticipation, mitigation, identification, response, troubleshooting, and resolution. Document, address, and resolve all customer incidents, problems, and requests with precision and timeliness.
• Conduct regular system maintenance, including operating system and application patching, driver updates, and continuous performance monitoring.
• Develop comprehensive documentation for both new and existing systems. Deliver exceptional customer service by actively understanding and addressing needs and expectations through effective communication and collaborative efforts. Contribute to the growth of the team by mentoring junior members.
• Develop and execute project plans, conduct thorough risk assessments, and establish robust contingency plans, including disaster recovery and business continuity planning, testing, and response.
• Define and document best practices and support procedures to ensure operational excellence.
• Provide essential after-hours support for infrastructure emergencies and participate in occasional weekend maintenance activities.
• Assist in the evaluation, recommendation, and negotiation processes for hardware and software vendors.
• Support internal and external audits by providing necessary documentation and evidence.
• Engage with staff at a technical level, offering expert guidance and support as required.

• Demonstrated experience in designing and implementing monitoring, automation, and configuration management solutions for complex infrastructure environments.
• Proficiency in the design, installation, configuration, management, and maintenance of server, virtualization, networking, storage, and firewall technologies.
• Solid understanding and practical application of change management processes, incident response protocols, and rigorous testing methodologies for system and software modifications.
• Experience performing regular system maintenance, including operating system and application patching, driver updates, and continuous performance monitoring.
• Proven ability to develop clear, comprehensive technical documentation for new and existing systems.
• Exceptional customer service skills, emphasizing effective communication, active listening, and collaborative problem-solving.
• Experience in developing and implementing project plans, conducting risk assessments, and creating robust contingency plans (e.g., disaster recovery, business continuity).
• Capability to define and document best practices and support procedures to ensure…