Student Technical Support Assistant

Student Technical Support Assistant

Position Overview:

The Student Technical Support Assistant is responsible for assisting the IT Help Desk in managing and repairing university-owned hardware. This includes providing equipment to eligible employees of the campus community and troubleshooting issues with CSP-issued laptops, desktops, monitors, phones, software, and more.

This office works alongside the IT Help Desk, and as such, these students must be able to work in person at the St. Paul campus. The office hours for this position are Monday through Friday from 8 AM to 4 PM Central Time.

Essential Duties:

* Assist in assembling, repairing, installing, and maintaining technological equipment owned by the university.

* Responding to tickets assigned to the tech shop and directing larger issues to the appropriate teams via the ticketing system.

* Help maintain the Tech Shop's inventory to provide an accurate record of CSP's assets.

* Working in a physical office space located at the St. Paul campus during scheduled hours.

Work Experience:

* Preferred IT troubleshooting experience.

* Preferred customer service experience.

* Preferred familiarity with Windows.

To be eligible to be a CSP student employee, one must:

* Be enrolled and registered as a CSP student (PSEO students are not eligible).

* Have a United States social security number.
* * Have proper identification as determined by Form I-9.

* Be in good standing with CSP academic requirements and student accounts.

* Must have declared a major at CSP.

* For summer employment, priority will be given to the student employees who are enrolled and registered in summer courses.

* International students who are on a F-1 Visa must obtain an United States social security number:
For assistance obtaining a social security number, please contact International Student Services e information can be found here or on /

Equal Employment Opportunity Statement:

It is the policy of CSP to provide equal opportunity to all employees and applicants for employment in accordance with all applicable equal opportunity, directives and regulations of federal, state, and local governing bodies or agencies thereof, specifically Minnesota Statute 363. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, national origin, gender, disability, age, genetic information, creed, marital status, status with regard to public assistance, familial status, membership or activity in a local commission or any other status protected by applicable law.

This policy applies to all employment practices and terms and conditions of employment, including but not limited to promotions, transfers, compensation, terminations, training, and participation in CSP sponsored benefits or programs. CSP prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://(Use the "Apply for this Job" box below).