Customer Support Representative

Granicus provides technology that empowers government organizations to create better lives for the people they serve. By offering the industry’s leading cloud-based solutions for communications, meeting and agenda management, and digital services to more than 3,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 150 million people, creating a powerful network to enhance government transparency and citizen engagement.

By optimizing decision‑making processes, Granicus strives to help government realize better outcomes and have a greater impact for the citizens they serve.

As a company, Granicus helps empower some of the most creative people in the world who innovate within complex public sector organizations to make policies more effective and to transform the citizen experience so that everything from road closures to fostering programs are better understood.

What you get to do:

• Spend time with great customers helping them realize their goals utilizing our products and services
• Use your technical skills to troubleshoot bugs, create test scenarios and investigate software issues based on customer product use
• Be an expert in Gov Delivery product knowledge.
• Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)
• Work collaboratively across multiple functional teams to continually innovate, enhance efficiencies while
• Contribute to 24/7/365 on‑call support
• Be part of a fast-growing, positive company that contributes to helping more people live better lives

Skills & Requirements

You have:

• Excellent customer service skills – the ability to be empathetic, accurate, compassionate, resourceful and conscientious
• The ability to communicate clearly and concisely
• The ability to evaluate, troubleshoot and follow up on customer issues; replicate and document issues for further escalation
• The ability to be organized, professional and (hopefully) quick‑witted
• A passion for social media or web‑based software
• A true appreciation for easy‑to‑use, intuitive software
• HTML, CSS, Photoshop
• Software as a Service (SaaS) support
• Digital communications
• Jira or another software engineering workflow application
• Digital Design

Granicus is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

All your information will be kept confidential according to EEO guidelines.