Senior Manager, Operations - Dispatch Technology

Overview

The role of the Senior Manager, Operations - Dispatch Technology operates as the business driver for Institutional operations, overseeing the implementation and optimization of dispatch technology. The Senior Manager, Operations - Dispatch Technology will be a key member of the Institutional Operations leadership team and will be accountable for coordinating, facilitating, and managing the deployment and ongoing use of dispatching platforms to maximize service efficiency, customer satisfaction, and operational excellence.

This is a process-driven strategic leader who can collaborate, ideate, motivate and drive execution across multiple stakeholders and can skillfully deliver rapid, sustainable, and measurable value to our business and our customers.

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• Work with the world's most recognized and iconic brands
• The ability to make an impact with a company that is passionate about your career development
• The opportunity to lead transformative technology initiatives that directly impact customer experience and operational efficiency.
• Comprehensive benefits package starting day one of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!
• Gain the following experiences in this role:
• Lead vision & strategic planning for dispatch technology within operations
• Drive technology implementation and process optimization
• Coach and develop a team in a technology-enabled environment
• Leadership in a dynamic, service-focused business

• Lead the implementation and ongoing optimization of dispatch technology platforms, including vendor integration, and change management.
• Partner with cross-functional teams to ensure seamless technology integration and operational alignment.
• Develop & drive leadership alignment on critical KPIs to support driving efficiencies in Operations org
• Establish processes and protocols to ensure service team achieves service delivery goals and objectives
• Lead strategic initiatives to drive new processes, tools, and solutions for your team and business.
• Manage vendor relationships for dispatch technology platforms, ensuring alignment with contractual obligations, service-level agreements, and performance standards.
• Partner with technology vendors to implement enhancements and resolve issues, leveraging feedback from internal stakeholders and operational insights to drive continuous improvement and optimize system functionality

Location:

St. Paul, MN, Open to remote

10% overnight travel may be required (more if remote)

• Bachelor's degree or equivalent.
• 8 years of professional work experience
• 5 years of project / program management experience
• Proven experience implementing dispatch technology platforms for service teams using Salesforce
• No Immigration Sponsorship available for this opportunity

• Master's degree or MBA.
• 3 years of people leadership experience
• Vendor management experience
• Experience in business-to-business service operations in industries such as facilities management, field services, logistics, or similar.
• Strong technology adoption and change management skills.
• Ability to drive operational results that impact the bottom line.
• Ability to implement change initiatives and adapt to changing business environments.
• Leadership and career progression managing within a service organization

The base salary range for this position is $ - $. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.  to see our benefits.

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
• Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to…