Customer Service Representative

Who We Are

At CPC (Colder Products Company), we're not just connecting fluid lines - we're connecting people, ideas, and possibilities. For nearly 50 years, we've been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets.

But what sets us apart? Our people.

We're a team of problem-solvers, innovators, and forward-thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we're growing fast, and we want you to grow with us!

Your Role

Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Service Representative, you'll be at the forefront of shaping our organization's success. This isn't just a job - it's a career move where you'll thrive, learn, and enjoy coming to work.

Responsibilities:

* Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities

* Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System

* Create and update customer quotes in Oracle ERP System

* Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices

* Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle

* Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System

* Input order entry complaints into CRM Microsoft system and process to completion

* Collaborate with shared services on improvement processes

* Manage multiple shared incoming email inboxes

* Partner with CPC Specialist to provide exceptional service to internal and external customers

* Performs other job duties as assigned to meet business needs.

Qualifications:

Basic Requirements:

* 2+ years of experience in customer service

* Type at minimum 70 WPM with 99% accuracy

* Strong attention to detail

* This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.

Preferred

Skills:

* 5+ years of experience in customer service

* 2+ years of Oracle experience

Why You'll Love Working Here

Our Culture

At CPC, our people aren't just employees, they're the driving force behind our success. We've built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It's not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years, because we genuinely care about our employees' growth, well-being, and success.

This isn't just a workplace; it's a community where you'll feel valued, empowered, and inspired to do your best work every day.

Growth & Development

We invest in you. Whether you're looking to expand your skills, take on new challenges, or advance your career, we're here to support you. We offer:

* Mentorship, hands-on training, and career development opportunities to help you reach your full potential.

* Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.

* A Co-Op and intern program in partnership with several universities for hands-on industry experience.

* Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition.

Because when you succeed, we all succeed.

Work/Life Balance

We get it - work is important, but so is life outside of it. That's why CPC ensures you have the time and flexibility to live, recharge, and give back. Our programs include:

* Multiple paid-time off programs, including PTO, company-paid holidays, bereavement leave, and paid volunteer time to support causes you care about.

* Paid Parental Leave so you can focus on what matters most.

* Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being.

We believe that a balanced, fulfilled team creates the best workplace.

Benefits & Compensation

At CPC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including but not limited to:

* Health & Wellness:

* Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.

* Health Savings Account (HSA) contributions for eligible plans.

* Company-paid Long-Term & Short-Term Disability and Life Insurance for added security.

* Onsite gym & wellness programs to help stay active and healthy.

* Financial Benefits:

* 401k plan with automatic employer contributions starting on day one, plus profit-sharing to invest in your future.

* Referral bonuses - get rewarded for connecting talented friends and family to CPC job…