Business Technology Analyst - Operations

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Bring your curiosity. Built for impact.

At U.S. Bank, we're continuously evolving how we deliver innovative solutions that power global trade and payment operations. As a Business Technology Analyst 3, you'll play a key role in bridging business and technology-helping deliver critical system changes, drive project execution, and support operational excellence within our GTSS Recon and Payment Team.

This is an exciting opportunity for someone who thrives in a project-driven environment, enjoys solving complex problems, and wants to make a measurable impact across operations, product, and technology teams.

What you'll do

In this role, you'll spend the majority of your time leading and supporting project-based initiatives (80%), with additional exposure to operational processes (20% as needed).

Key Responsibilities:

Process & Systems Analysis

* Analyze reconciliation and payment workflows to identify gaps, inefficiencies, and control risks

* Partner with Operations and Technology to document current and future state processes

* Conduct root-cause analysis on reconciliation breaks, payment exceptions, and system variances

Workflow & Operational Support

* Monitor workflow health, prioritization, and exception trends

* Develop and maintain reports, metrics, and dashboards (e.g., aging, SLA risks)

* Coordinate issue resolution across cross-functional teams

System Releases, UAT & Change Support

* Support system enhancements, releases, and migrations

* Coordinate UAT including test planning, execution tracking, defect management, and reporting

* Ensure operational readiness through documentation, training support, and post-release stabilization

Controls, Risk & Documentation

* Maintain clear, audit-ready procedures and documentation

* Partner with Risk, Finance, and Audit to support reviews and control testing

* Identify control gaps and emerging risks

Collaboration & Communication

* Act as liaison between Operations, Technology, and business partners

* Communicate system and process impacts to technical and non-technical stakeholders

* Provide leadership with data-driven insights and recommendations

What makes this role exciting

* High-impact work supporting critical trade and payment systems

* Opportunity to own projects end-to-end and influence outcomes

* Exposure to cross-functional teams including operations, product, and technology

* A fast-paced, evolving environment where adaptability and initiative are valued

* Direct visibility into system performance and opportunities to reduce escalations and production risk

Location & Schedule

* St. Paul, MN (West Side Flats)

* Monday - Friday 8am - 5pm CST

What we're looking for

We're seeking a mid-level professional who can operate independently, think critically, and confidently manage competing priorities in a dynamic environment.

Basic Qualifications

* Bachelor's degree, or equivalent work experience

* Three to five years of direct experience (with project lead experience), or five to eight years of related experience

Preferred Skills/Experience

* Experience with requirements gathering, stakeholder engagement, and facilitating meetings

* Strong knowledge of project management practices and testing methodologies (UAT)

* Ability to develop and execute test plans and track/report defects

* Strong analytical and problem-solving skills with attention to detail

* Excellent written and verbal communication skills

* Ability to work cross-functionally and influence without authority

* Experience in or exposure to trade finance or financial systems (strongly preferred)

* Familiarity with systems such as Trade 360, Wall Street FX, IT Hub, or reporting tools is a plus

Why U.S. Bank

We invest in our people, technology, and communities. Here, you'll find:

* Opportunities for career growth and internal mobility

* A collaborative culture that values diverse perspectives

* Meaningful work that drives impact across global operations

Ready to make an impact?

Join a team where your ideas, insights, and contributions help shape the future of trade and payment operations.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work.…