Enterprise Service Desk Analyst
Job in
Saint Paul, Ramsey County, Minnesota, 55145, USA
Listed on 2026-06-09
Listing for:
State of Minnesota
Full Time, Part Time
position Listed on 2026-06-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
*
* Working Title:
Enterprise Service Desk Analyst*
* ** Job Class:
Information Technology Specialist 2*
* ** Agency:
Minnesota IT Services*
* +
** Job ** : 94608
+
** Location** :
St. Paul
+
** Telework Eligible** :
Yes LI-Hybrid
+
** Full/Part Time** :
Full-Time
+
** Regular/Temporary** :
Unlimited
+
** Who May Apply** :
Open to all qualified job seekers
+
** Date Posted** : 06/06/2026
+
** Closing Date** : 06/12/2026
+
** Hiring Agency/Seniority Unit** :
Minnesota IT Services
+
** Division/Unit** :
Enterprise Service Desk / End User Support
+
** Work Shift/Work Hours** :
Evening Shift
+
** Days of Work** :
Friday - Tuesday (3:00 PM - 11:30 PM)
+
** Travel Required** :
No
+
** Salary Range:** $28.18 - $45.82 / hourly; $58,839 - $95,672 / annually
+
** Starting Salary
** up to $39.73/hourly and $82,956/annually with room to grow within the full salary range over time.
+ Current state employees' salaries will be evaluated based on employment contract.
+
** Classified Status** :
Classified
+
** Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE
+
** FLSA Status** :
Nonexempt
+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
Yes
** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services () (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners.
** _*This position is for non-traditional days, hours and shifts (Friday
-_*
* ** _Tuesday_*
* ** _, 3:00_*
* ** _PM - 11:30 PM_*
* ** _, nights)._*
* Part of the Minnesota IT (MNIT) organization, the Enterprise Service Desk (ESD) End User Support (EUS) team provides comprehensive, standardized 24/7 IT support to individual end users within the State Executive Branch Agencies, Offices and Boards, related to all Enterprise-wide IT systems, applications and networks used by our customers. The EUS team delivers a seamless and customer-centric experience through professional, expedient, and skillful analysis, diagnosis, and resolution or escalation of technical incidents and work orders received through the IT Service Management ticketing system or phone IVR system.
This is achieved through a dedicated, knowledgeable, and experienced team possessing strong proficiency in an array of technologies and service management best practices including Active Directory, M365 EAD/EAC environments, CISCO voice/VoIP, customer service and the ITIL framework.
There are four (4) primary areas of support:
** General Triage:*
* The General Triage teams' primary function is to provide broad first tier support for all Enterprise systems in scope. This includes access issues, state provided laptop and desktop computers and associated peripherals and software, Microsoft Office, including email, Teams and SharePoint, network connectivity, remote connectivity and VPN, virtual computing, and some bespoke enterprise systems.
** Telecommunications:*
* In addition to the activities performed by the General Triage team, most of the Telecommunication team's focus is on higher functions around provisioning, supporting, and retiring desk phones and softphones, processing telecoms-related orders, and dealing with support requests around conferencing technologies.
** Mobile Device Management and M365:*
* In addition to the activities performed by the General Triage team, most of the Mobile Device team's focus is on supporting Mobile Devices (Smartphones, tablets) including set up, coaching, and troubleshooting issues, as well…
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