Customer Enablement and Product Consultant

Customer Enablement and Product Consultant

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2.

Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, Service Now, Wawanesa Bank, Shaw Industries, Moody’s, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

• Innovate with
  
  Purpose:
  
  Build impactful solutions for customers worldwide.
• Join Excellence:
  Work in a diverse, collaborative, and innovative team.
• Shape the Future:
  Lead in redefining revenue optimization.
• Grow Together:
  Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

Varicent’s Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs.
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats.
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices.
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention.
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals.
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience.

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions.
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, Zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases.
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time.
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions.
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction.
• Serve as a facilitator for critical or high-profile training.

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism.
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge.
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success…