Exchange & Copilot Operations Support Engineer

What You'll Do

• Provide Tier 2/3 operational support for Exchange Online and hybrid Exchange environments
• Troubleshoot mailbox, transport, connectivity, authentication, permissions, and client-side issues
• Execute Power Shell-driven workflows for bulk operations, mailbox automation, user lifecycle tasks, migrations, and configuration changes
• Monitor service health, message hygiene, queue status, and Exchange Online Protection (EOP) behaviors
• Support mailbox migrations (tenant-to-tenant, on-prem to cloud, and cross-platform migrations such as G-Suite/AWS)
• Support deployment, configuration, and enablement of Microsoft 365 Copilot, including license validation, feature governance, and readiness tasks
• Assist end users and stakeholders in the effective use of Copilot within Teams, Outlook, Word, Excel, Edge, and Share Point
• Troubleshoot issues related to permissions, data access policies, connectors, and Microsoft Graph data dependencies
• Support rollout of federated Copilot connectors, ensuring proper governance and visibility controls (MCP-based connectors, admin settings, etc.)
• Partner with engineering and product teams to operationalize new Copilot features and AI governance guidelines
• Build and maintain operational Power Shell scripts and workflow automations
• Participate in development and refinement of automated solutions leveraging Power Platform, SharePoint, and Teams
• Identify opportunities to streamline support processes, reduce toil, and enhance user experience
• Own complex incident investigations and root-cause analysis for messaging- and AI-related service disruptions
• Provide guidance to Service Desk and Tier 1 teams to reduce escalations
• Document runbooks, knowledge articles, troubleshooting steps, and operational standards
• Work cross-functionally with Security, Identity, Cloud Engineering, and Collaboration teams
• Partner with business units to understand Copilot use cases and support adoption initiatives
• Communicate effectively with both technical and non-technical audiences

• 3-5 years supporting Microsoft Exchange Online and M365 services in an enterprise environment
• Proficiency with Power Shell, including scripting for automation and bulk operations
• Demonstrated experience with Microsoft 365 administration (Teams, One Drive, SharePoint, Entra )
• Strong troubleshooting skills for mail flow, authentication, permissions, and client issues
• Experience supporting or deploying Microsoft 365 Copilot or analogous AI/automation systems
• Ability to work with enterprise security, compliance, and governance frameworks

• Experience with Copilot connectors (indexed and federated), MCP, and Graph API concepts
• Familiarity with hybrid Exchange environments and directory sync (Entra Connect)
• Working knowledge of Power Platform or workflow automation tools
• Experience with large-scale enterprise deployments and user enablement programs
• Excellent communication, documentation, and stakeholder-management skills

• Bachelor's degree preferred/specialized training/relevant professional qualification

Anticipated Weekly

Hours:

40
Time Type:
Full time
Pay Range: $64,890.00 - $
This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range.

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources based on eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.