AI Strategy & Enablement Service Delivery Analyst

AI Strategy and Enablement Service Delivery Analyst

The Regional Administration Division is accepting applications for an AI Strategy and Enablement Service Delivery Analyst. The position serves as a bridge between business and operations computer systems and centralized information systems.

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 20 years ahead for the future of the metropolitan area and provide regional parks and trails, transportation, wastewater, and housing services.

We are committed to hiring and supporting a diverse workforce that reflects the communities we serve.

Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices, and innovative solutions that enable the core services of the Council.

The AI Strategy & Enablement Service Delivery Analyst serves as the central bridge between the Metropolitan Council’s strategic AI initiatives and operational execution. In this role, you will act as a primary coordinator for AI governance, policy, and workforce readiness. You will analyze business needs across the organization to identify where AI can facilitate meaningful outcomes while ensuring all technical solutions align with ethical, legal, and security standards.

• Facilitate the AI Strategy Meeting; manage stakeholder coordination, maintain agendas, and track action items to ensure alignment with organizational goals.
• Assist in developing and maintaining the AI Strategy Policy. Ensure all AI adoptions comply with established ethical and security frameworks.
• Analyze departmental workflows to identify high-impact opportunities for AI integration. Translate these business needs into functional requirements for AI tool selection.
• Facilitate the AI Community of Practice (CoP). Share internal use cases, best practices, and success stories across the organization.
• Conduct ongoing research into emerging AI tools. Partner with IT Asset Management to coordinate AI license procurement and lifecycle management.
• Develop and deliver specialized end-user training for the organization’s standardized AI toolset, ensuring workforce readiness and proficiency.
• Assist other IS teams with general process improvement or management outside the immediate AI scope.
• Work with other IS teams or business units to develop and facilitate AI pilot programs to improve AI awareness and technical capability, and accelerate adoption of AI tools.

• Bachelor’s degree with at least three (3) years of experience.
• Associate degree with at least five (5) years of experience.
• High school diploma/GED with at least seven (7) years of experience.

• Basic client service skills to provide information to the public and other agencies. Demonstrates tact, courtesy, and cooperation in dealings with others.
• Interpersonal skills that promote an equitable, positive and respectful work environment valuing cultural diversity.

• Intermediate to advanced proficiency in Microsoft 365 (Word, Excel, Access, PowerPoint).
• Familiarity with Enterprise AI tools (e.g., Copilot, ChatGPT Enterprise, Gemini) and ability to train others on new interfaces.
• Skilled in workflow analysis, simplification techniques, and reporting tools (e.g., Crystal Reports, Power BI) to track AI adoption metrics.
• Experience drafting or interpreting internal policies regarding the secure and compliant use of emerging technologies.
• Knowledge of ITIL 4 service management concepts and experience delivering IT services.

• Customer Focus: Shows inquisitiveness about customer needs, learns customer requirements and delivers effectively.
• Values Differences: Learns from and shows interest in working with people who have different perspectives, backgrounds, and/or styles.
• Instills Trust: Displays consistency in what is said and done and shows honesty and candor when working with others.
• Action Oriented: Confirms what needs to be done and does it. Displays a can-do attitude and enthusiasm.
• Communicates Effectively: …