Managed Services Engineer - Azure

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World‑class facilities and the technology you need to thrive - in our offices or yours.

The Managed Services Engineer - Azure is responsible for designing, deploying, and supporting a broad range of enterprise solutions in Microsoft Azure, with a primary focus on Azure infrastructure and storage services. This includes, but is not limited to, Qumulo file storage, native Azure Storage services, Windows and Linux servers, Azure‑native monitoring, Tanium patching, load balancers, Zerto disaster recovery replication, and Rubrik backups.

This role partners closely with customers and internal teams to ensure Azure platforms are secure, performant, scalable, and cost‑effective. The ideal candidate brings strong Azure engineering expertise, operational discipline, a customer‑first mindset, and a passion for continuous improvement and automation.

• Design, deploy, and support Azure infrastructure, including Qumulo file storage clusters, Azure Files, Blob Storage, Managed Disks, and Virtual Machines
• Administer and manage Windows and Linux servers in Azure, including patching using Tanium
• Administer Azure‑native monitoring tools, including Azure Monitor and Log Analytics, and implement monitoring, alerting, and reporting across Azure environments
• Manage and support Azure load balancers, with general familiarity of Azure networking concepts as needed (core networking supported by a dedicated network engineer)
• Manage and support Zerto disaster recovery replication and Rubrik backup solutions in Azure
• Monitor, troubleshoot, and resolve performance, capacity, and availability issues across supported Azure platforms and services
• Optimize Azure environments for performance, resiliency, security, and cost efficiency
• Lead and contribute to managed services projects and service improvement initiatives across Azure infrastructure
• Engage directly with customers through meetings, incidents, change requests, and project delivery, ensuring alignment with customer needs and success criteria
• Develop, maintain, and follow Standard Operating Procedures (SOPs) for Azure operations
• Support Infrastructure as Code (IaC) and automation initiatives to enable repeatable and scalable deployments
• Perform automation and scripting using Power Shell, Python, and/or Azure CLI
• Track time and document work accurately in SHI systems
• Participate in audits, compliance activities, and a rotating on‑call schedule

• Collaboration:
  
  Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
• Initiative:
  Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
• Communication:
  Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Customer Service:
  Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
• Technical Troubleshooting:
  Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
• Time Management:
  Can consistently use time effectively, balance multiple tasks, and meet deadlines.
• Organization:
  Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Willingness to Learn:
  Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
• Self‑Development:
  Can actively seek feedback and use it constructively for personal growth.

• Hands‑on experience supporting production Azure environments,…