Senior Business Systems Analyst - Hybrid in Minnetonka, MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

If you live near Minnetonka, MN
, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

• Lead end-to-end business requirements gathering for the migration print trails across print vendors
• Collaborate with business stakeholders, engineering, and vendor teams to define functional and non-functional requirements for document composition, print, and eDelivery systems
• Translate business needs into system requirements and validate that proposed solutions meet business goals and compliance standards (e.g., HIPAA)
• Support modernization efforts by defining requirements for transitioning from legacy platforms to strategic tools
• Identify opportunities for automation and AI-driven enhancements in document generation, testing, and reporting workflows
• Drive continuous improvement initiatives to streamline document lifecycle processes and reduce operational overhead
• Serve as a liaison between business, technology, and vendor teams to ensure alignment on scope, timelines, and deliverables
• Document business processes, system flows, and user stories; support test case development and defect triage
• Define and support quality assurance processes for print and eDelivery systems, including SLA tracking, audit readiness, and data integrity checks
• Ensure adherence to enterprise security protocols and regulatory standards throughout the transition

• High School Diploma / GED (or higher)
• 7+ years of experience with discovery, documentation, and validation of business needs
• 5+ years of experience in systems analysis, preferably in print fulfillment, document management, or transactional output services
• 5+ years of experience with writing user stories and supporting backlog grooming
• 3+ years of experience with print trail orchestration, email delivery, and print related vendor workflows
• 3+ years of experience with defining test scenarios, supporting UAT, and analyzing defects

• Bachelor’s Degree in Information Systems, Computer Science, or Business Administration
• Certified Business Analysis Professional (CBAP) or PMI-PBA
• Agile Certification (e.g., SAFe Agilist, Scrum Master)
• Excellent written and verbal communication abilities
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Solid analytical and problem-solving skills

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.