Technical Support Specialist Level 2; TSS II

Job Summary

To inspire and prepare all students with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level two technical services that support accessible, equitable and user‑friendly systems with training that supports all users to effectively and efficiently achieve the district mission.

• Provide remote and on‑site technical support and maintenance for hardware and software in classrooms, offices, and other facilities.
• Install, diagnose, repair, maintain, and upgrade all computing devices and peripheral classroom hardware and equipment.
• Collaborate with other Technical Support Specialists, Technical ESPs, Repair technicians and I2T2 personnel to ensure high customer satisfaction.
• Install and service computers, operating software, application software, network setup, projectors, document cameras, amplification systems, printers, other peripherals and classroom hardware.
• Provide customer support for standard application software and building, grade‑level, or curriculum software as required.
• Establish and maintain troubleshooting and quality control procedures.
• Collaborate with teammates to meet all District service levels and commitments.
• Maintain inventory of computer hardware and software components and monitor licensing requirements.
• Stay current in software and hardware upgrades and technology advances.
• Support the District IT Service Desk as needed, providing exceptional customer service via phone, email, and remote troubleshooting.
• Participate in department work groups and team troubleshooting initiatives.
• Document daily activity in the work ticket tracking system.
• Provide basic to intermediate training on software applications and hardware.
• Coordinate and provide training on District hardware and software with Technology Integration.
• Perform other duties of a similar nature as assigned.

• 2‑year degree or 5 years of equivalent experience.
• Minimum of one year of experience as a technical support person in a desktop environment, including hands‑on hardware and software troubleshooting.

• Post‑secondary degree in a computer‑related field.
• A‑Plus certification.
• Microsoft certification.
• Apple certification.
• Accredited course of study related to computer science or equivalent experience in technical support of software and hardware.
• Technology help‑desk experience.
• Experience in a K‑12 setting.
• Experience with device and software management.
• Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese).

• Strong customer service orientation and dedication to customer needs.
• High level of comfort and skill with a variety of software packages and the hardware on which they run.
• Ability to initiate and work independently.
• Effective oral and written communication skills.
• Excellent organizational skills in prioritizing and documenting needs.
• Ability to work under pressure.
• Flexibility, resilience, and tolerance for ambiguity.
• Ability to collaborate effectively.

Position Type:
Full‑time.

Work Schedule:

8 hours/day; 5 days/week.

Start Date:

July 20, 2026. Job . Final date to receive applications: until filled. Bargaining Unit:
Hourly Technical.

Osseo Area School District ISD 279 is an Equal Opportunity, veteran‑friendly employer. It ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. The district encourages persons who can strengthen its diversity to apply. For more information, view the District’s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.

Eligible veterans should submit a legible copy of their DD214 with the application.

Applicants with disabilities requiring accommodation during the selection process may contact Human Resources at HR or call 763‑391‑7007.

Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case‑by‑case basis.