Service Desk Specialist

Title

Service Desk Analyst

Our firm is hiring on behalf of a long‑established, multi‑location organization in the media and communications industry seeking a Service Desk Analyst to join its central IT team. This on‑site, early‑career opportunity is based at the company’s corporate headquarters in St. Paul, MN and focuses on delivering front‑line technical support to local and remote employees.

St. Paul, MN

Contract‑to‑Hire

$22-28/hr

Media & Broadcasting

• Triage, document, and resolve support tickets using the organization’s service management system
• Provide hands‑on support for PCs, peripherals, and mobile devices, including deployment and maintenance
• Troubleshoot hardware, software, and access issues across enterprise and hosted applications
• Manage user access and permissions in Active Directory
• Support device imaging and deployment (current and future state using Microsoft Intune)
• Assist with the rollout of a new ticketing system and evolving IT processes
• Maintain documentation and contribute to an internal knowledge base
• Follow security and data‑handling protocols
• Collaborate with IT projects, testing, and technology improvements

• 1–2 years of experience in help desk, service desk, or general IT support (or a relevant combination of education, certifications, and experience)
• Strong customer service skills and comfort in a client‑facing, walk‑up support environment
• Experience supporting Windows environments; familiarity with iOS devices
• Basic hardware and software troubleshooting experience
• Experience with ticket triage and user support workflows
• Working knowledge of Active Directory access and permissions
• Clear verbal and written communication skills
• Strong organizational, problem‑solving, and time‑management abilities
• Willingness to learn, adapt, and grow in an evolving IT environment

• Associate’s or bachelor’s degree in an IT‑related field
• Prior help desk or service desk experience in a corporate environment
• Experience with Office 365, remote support tools, and ticketing systems
• Exposure to imaging, device provisioning, or Intune deployments
• Familiarity with ITIL concepts, Apple products, or basic cybersecurity principles

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits

Summary:

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to connect with us. We look forward to meeting you!