Federal IT Service Desk Shift Lead

A federal IT service provider in Saint Paul is seeking a Service Desk Shift Supervisor to oversee service desk operations. The role involves managing ticket queues, staff assignments, and escalations to ensure end users receive quality support. Key responsibilities include coaching analysts, tracking performance metrics, and driving process improvements. Candidates should have a strong customer service orientation and experience in a leadership role within service delivery.

Compensation ranges from $67,900 to $132,500 depending on experience and qualifications.
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