Incident Management Consultant; Hybrid
Listed on 2026-06-19
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IT/Tech
IT Consultant, IT Project Manager, IT Support, Systems Administrator
Role Overview
The Incident Management Consultant serves as the process owner and subject matter expert for incident and major incident management within IT Service Management, accountable for defining, governing, and continuously improving practices that protect enterprise service availability, minimize business disruption, and enable rapid restoration of services relied upon across the organization.
What You Will DoOwn and govern end-to-end incident management, support and lead major incident response and communication, establish standards, enforce adherence, and manage escalations, develop data-driven insight and improvement capabilities, and align practices with enterprise priorities and governance.
Why It Might Be a FitThe role requires 3-5+ years of expertise in incident management and major incident management, strong working knowledge of problem management concepts, and advanced experience with Service Now ITSM. The ideal candidate will have calm, accountable leadership under pressure, influential cross-functional coordination, and data-driven continuous improvement skills.
Requirements- 3-5+ years expertise in incident management and major incident management
- Strong working knowledge of problem management concepts
- Advanced experience with Service Now ITSM
- ITIL 4 Foundation/Specialist certification
- Service Now Certified System Administrator (CSA) or Certified Implementation Specialist – IT Service Management (CIS‑ITSM)
- Paid time off
- Leave programs
- Holidays
- Company‑funded pension plan
- 401(k) retirement plan
- Health insurance
- Volunteer time
- Associate Resource Groups
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